Museum Gallery Officer/Guard
Museum Gallery Officer/Guard
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Job Description
Department: Security
Type of Position: Part-time Hourly Non-exempt
Hourly Rate: $20.00 per hour
Schedule: We require a 3-shift minimum. You must be available for both Saturdays 9:30 am - 5:30 pm and Sundays 9:30 am - 5:30 pm. The Museum is closed on Tuesdays. We are only considering candidates that are available on Saturdays Sundays and another weekday other than Tuesday.
This is an onsite Boston-based position. Local candidates strongly preferred.
Isabella Stewart Gardner Museum Core Values
Isabella Stewart Gardner believed that art had the power to change lives and she built a beautiful personal and immersive Museum setting to do so. Today the Isabella Stewart Gardner Museum (ISGM) is a living embodiment of her bold vision; its a dynamic place where ideas and creativity in all its forms inspire visitors. Through exhibitions music programs and performances we strive to tell new stories and challenge assumptions by engaging diverse voices and community members.
The Isabella Stewart Gardner Museum seeks to connect past with present develop and sustain mutually beneficial partnerships with our local communities and artists expand and diversify our audiences and generate opportunities for creativity. We are firmly committed to creating both an inclusive work culture and a welcoming visitor experience. Our five-year strategic plan outlines the Museums core values goals and initiatives that serve as a renewal of Isabellas promise for the Museum to be a place for the education and enjoyment of the public forever.
Position Summary
Isabella Stewart Gardner Museum is preparing for an exciting new exhibition and we need Gallery Officers for the protection of the collection and the safety of all staff and visitors. We are looking for candidates that can commit to a part-time schedule in which weekend availability is required. We are also prioritizing Thursday evening availability. This is a great opportunity for those who are looking to work in an inspiring and beautiful setting surrounded by arts and culture. The hourly rate for this position is $20.00.
Essential Functions and Duties
Integrity Respect and Service Orientation
- Arrives on time for scheduled shifts.
- Responds to visitor/ staff requests and questions about the collection in a respectful courteous and professional manner while keeping the focus on the collection safety.
- Be customer service oriented when enforcing museum policies and dealing with the public.
- Performs escort duties into restricted areas of the museum as directed.
Managing Interpersonal Conflicts and Interactions
- Maintains professional communications and interactions with visitors colleagues guests vendors and contractors from multicultural backgrounds.
- Presents a professional image in accordance with established uniform and appearance standards.
Problem Solving
- Responds to emergency situations such as medical theft fire vandalism and other incidents in a timely manner.
- Keeps Security Managers and the Director of Security informed of all incidents verbally and/or via written reports.
Protocols
- Protects the museum collection from theft and damage monitoring visitor activity to ensure adherence to museum policies and procedures.
- Ensures the safety of all visitors and staff members keeping the ISGM and CDCs guidelines for post-pandemic health social-distancing and safety in mind.
- Utilizes radio equipment and other staff tools and protocols in a professional manner to report business matters to management and colleagues.
- Demonstrates confidence and consistency working in a public place and interacting with public while keeping a social distance and adhering to ISGM pandemic work guidelines and procedures.
- Carefully observes actions in the galleries as assigned and respond to object alarms.
- Controls and monitors access points of the building.
Teamwork and Collaboration
- Works actively and cooperatively with others on within the Museum particularly the security staff to help colleagues in the successful delivery of their duties.
- Attends all training meetings.
- Performs other duties as assigned.
Required
- We require a 3-shift minimum. You must be available for both Saturdays 9:30 am - 5:30 pm and Sundays 9:30 am - 5:30 pm. The Museum is closed on Tuesdays. We are only considering candidates that are available on Saturdays Sundays and another weekday other than Tuesday.
- High school diploma or equivalent.
- Legal authorization to work in the United States is needed upon hire (we are not able to sponsor visas).
- Must complete a pre-employment background check to the Museums satisfaction.
- Willingness to represent the Museums expectations for professional conduct at all times.
- Demonstrated success and ability to regularly and sustainably meet shift requirements.
- Must be able to stand and walk for long periods of time.
- Excellent customer service skills.
- Fluency in English is required.
- Must be dependable and punctual.
- Must be able to interact with others with professionalism and courtesy and calmly handle stressful situations.
- Commitment to advancing the ISGMs strategic goals and values.
Preferred
- Experience in a fast paced security environment is preferred.
- Museum and/or non-profit experience.
- Flexibility to work events and extra shifts a plus.
Equal Opportunity Employer
The Museum is committed to affording equal opportunity to qualified individuals regardless of race color religion age (40 or older) disability national origin sex gender identity sexual orientation genetic information pregnancy childbirth or related conditions ancestry or status as a veteran. Consistent with our core values and our founders legacy the Museum is dedicated to building a work community that fosters collaboration excellence belonging and a diversity of perspectives and experience.
Request An Accommodation
Applicants with disabilities who are unable to fully access ISGMs online application system may contact us at for assistance with a reasonable accommodation.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
