Technical Support Specialist
Technical Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
LK Jordan is currently seeking a Technical Support Specialist who will be the main point of contact to support staff and student technology including maintaining and managing various applications configurations for the office and assigned campuses and executing special projects as assigned. Schedule is Monday- Friday from 7:30am- 4:30pm. Pay rate is $26.44 hourly!
Essential Functions:
Troubleshoots and resolves escalated helpdesk tickets.
Provide support and oversight to the Desktop Analyst (if applicable).
Builds and maintains computer images for staff and students.
Configures new SSO deployments.
Manages iPad configurations.
Troubleshoots network connectivity issues including but not limited to firewalls switches access points.
Technical support for Multi-function Printers.
Install/replace/repair security cameras.
Schedule warranty and vendor repairs for various equipment.
Understand HVAC controls and scheduling.
Diagnose and resolve non-recurring issues with application software and operating system; determine the root cause
Create and document alternative methods of completing tasks while correcting system inconsistencies to improve the departments functionality.
Ensure computers interconnect seamlessly with the network including validating file email application and administrative servers.
Knowledge of scripting methodology to install desktop applications and environment settings.
Install and terminate Ethernet cabling under industry standards.
Build/configure/maintain equipment check-out procedures and manage asset tracking software for the schools 1:1 initiative.
Requirements:
High school diploma (or recognized equivalent) required
Minimum five (5) years experience diagnosing software hardware and network problems required
Experience in an educational environment preferred
Experience in Mobile Device Management (MDM) required
Microsoft Certification CompTIA A Network and/or ITIL v4 preferred
Must have satisfactory outcome of fingerprinting check prior to starting employment. Non-refundable fee paid by employee.
To apply please submit a current resume to
LK Jordan & Associates is an equal opportunity employer. #LKJSATX
Required Experience:
Unclear Seniority
Employment Type
Temp
