IT Infrastructure Analyst
IT Infrastructure Analyst
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Job Description
For more than 50 years Cannondale has been a leading innovator in the cycling world. As more riders of all ages and abilities get on the roads trails and streets than ever before were here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. Were committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Fueled by a free-thinking always-game got-your-back mentality we ditched the rulebook and set forward on a path to make iconic bikes that simply work better. We look forward to the ride with you.
Big companies dont make great bikes. Great people do.
Pacific Cycle delivers some of the biggest names in outdoor recreation -Schwinn & Mongoose.Our culture is as fun and lively as the lifestyle brands we represent where innovative ideas are welcome and customer satisfaction is a top priority. Nows the time to join the ride!
A continued commitment to and investment in our people products and consumers is the foundation of how we build our bright future. We offer a competitive total rewards package with generous time off incredible product discounts and a fun working environment!
We are connected byfour core valuesthat serve as the basis for a strong future.
- Passion to Perform: We focus on delivering results. With a winning spirit we go the extra mile to ensure our consumers have an outstanding experience with every ride.
- Care & Act Responsibly: Our colleagues customers partners and plant matter to us; we strive to have a positive impact on our society and the environment.
- Trust to Act: We demonstrate responsibility by taking initiative giving each day our best and showing ownership of the work we do.
- Make it Fun: We make work just as fun as riding by creating strong connections and celebrating our achievements together.
About the Role
Hiring for our Madison WI facility
Are you passionate about solving problems supporting people and keeping critical systems running smoothly Join our dynamic global IT team as anInfrastructure Analyst where youll be the first line of defense for end-user support a trusted expert on local infrastructure and a key player in maintaining the technology that powers our this hands-on role youll tackle a wide range of technical challenges from diagnosing and resolving issues to implementing and maintaining hardware software and network systems across our global infrastructure. If you thrive in a fast-paced environment love variety in your work and want to make a tangible impact every day wed love to meet you.
Salary Range:
- $75000 - 86000
How You Will Make an Impact
- Provide support for office infrastructure systems and applications (including conference room systems MDM security systems/cameras and printers).
- Provide end-user support and coordinate with local vendors as needed.
- Administration and configuration of enterprise SAAS applications used for IT service management and business enablement (such as Project Management Customer Experience and Marketing.)
- Assist in managing local and cloud-based servers and storage including email print and backup systems and their associated operating systems and software.
- Help manage and troubleshoot hybrid network environments ensuring seamless integration between on-premises and cloud infrastructures.
- Monitor and optimize LAN WAN VPN and wireless infrastructure performance ensuring compliance with security standards.
- Assist in documenting and developing knowledge of the companys existing IT architecture/infrastructure and technology portfolio.
- Support research efforts on products services and emerging technologies to aid infrastructure development.
- Assist in developing and executing test plans to check infrastructure and systems technical performance and report findings.
- Assist in the design and review of new systems applications and hardware; participate in capacity planning as needed.
- Help with recommend and schedule security improvements and upgrades.
- Assist in compiling and maintaining the inventory of company software and hardware assets while tracking their corresponding licenses.
- Follow change management requirements for deploying new or improved technologies standards practices policies and procedures.
- Participate in annual disaster recovery tests and document results.
- Promote a positive working environment and effective teamwork in line with the companys values behaviors and culture.
- Contribute to the companys success by assisting in other projects and tasks as assigned.
- Follow internal controls and company policy as set by the company and job function.
- Work collaboratively with the leadership team and support a culture of continuous process improvement.
What You Bring to the Table:
- Bachelors degree in the field of computer science information systems or equivalent experience
- Prior experience working in an end-user-facing environment as either a direct support representative (L1) or point of escalation (L2 or L3)
- Certifications or training related to Microsoft ITIL or CompTIA.
- 3-5 years of related work experience.
- Experience working in a team-oriented collaborative environment and supporting a userbase of 50 employees or more.
- Experience administering enterprise SAAS platforms such as Asana Jira Power BI Slack ServiceNow Workday Zendesk SharePoint.
- Experience in systems and user access administration. Managing user roles access requests and emergency transports in accordance with internal security policies
- Basic technical knowledge of networking hardware software and protocols PC and Mac and platform operating systems (knowledge of Linux is a plus).
- Analytical and problem-solving abilities.
- Knowledge and experience in areas such as Azure Office365 Windows Server Exchange Meraki platform network protocols LAN WAN VPN firewall management and Active Directory.
- Basic knowledge of enterprise deployment/management technologies such as Intune SCCM MDT WSUS Group Policy Object and JAMF.
- Basic automation programming skills (PowerShell VBScript Bash).
Required Experience:
IC
Employment Type
Full Time
