Customer Support Associate
Customer Support Associate
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Job Description
Job Description Summary
If youre a proactive self-starter who loves connecting with people and are looking to work with one of Canadas largest biotech companies this could be the perfect opportunity for you!We are seeking a passionate and ambitious Customer Support Associate to join our high-performing and collaborative team. This role offers excellent growth opportunities and the chance to interact with both internal departments and external stakeholders. As a Customer Support Associate you will be responsible for receiving and processing orders coordinating shipments answering phones responding to emails and providing prompt responses to customer queries while delivering exceptional customer service. The ideal candidate will possess excellent verbal and written communication skills along with the ability to learn quickly and work independently to troubleshoot and resolve issues. If this sounds like a good fit we would love to hear from you!
Please note that this role may require schedule flexibility to support business needs.
Job Description
Duties and Responsibilities
Effectively support assigned geographical territory and field the majority of orders inquiries and sales rep requests from that territory and various departments to meet service goals
Maintain good data integrity by accurately submitting and processing customer and internal orders in the enterprise resource planning system
Manage open orders in the system that are unable to ship right away (backorders standing order specific batch requests etc.) by following up with the appropriate departments coordinating inventory if necessary and troubleshooting issues in the system
Resolve customer and order-related issues by providing solutions to customers through Live Chat Phone and Email channels
Communicate cross-functionally with various internal teams including Sales Technical Support and Distribution Teams to ensure orders are entered shipped and invoiced in a timely manner
Knowledge and Requirements
Previous experience in Customer Service and/or Order Processing is an asset
Bachelors Degree (BSc or equivalent is an asset)
Knowledge of and experience with the Microsoft or Google suite of programs with a proven track record to learn new programs when required
Strong data entry skills with high accuracy and excellent attention to detail
Excellent verbal and written communication skills in English required
Open-mindedness and the ability to think on your feet and adapt quickly to solve problems will be essential
#LI-KL1#United
STEMCELL Technologies is a privately owned Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality we are a company of Scientists Helping Scientistsstanding by our customers to provide the outstanding products technical support and training they need to advance their research. Scientists performing stem cell immunology cancer regenerative medicine and cellular therapy research are among those who rely on our cell culture media cell separation products instruments accessory products and services. Through our many regional offices as well as our distribution centers in Vancouver Seattle Grenoble and Singapore we deliver our innovative specialized products to more than 100 countries. With over 1800 employees globally most with scientific or engineering degrees STEMCELL is proud to be the largest biotechnology employer inCanada.
This is an opportunity to work with highly motivated colleagues in a science-oriented creative and dynamic environment. We offer a competitive salary excellent benefits and meaningful career development opportunities.
STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canadas Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.
As an equal opportunity employer STEMCELL is dedicated to ensuring that every employee feels safe valued and respected for who they are. We know that scientific progress and innovation occur when diverse creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.
The annual base salary for this job ranges from:
$58500.00 - $79100.00STEMCELL determines an individuals pay within the range based on multiple factors including experience education job-related skills and equity within the team or organization. For jobs that are eligible for sales incentives the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company addition to base salary STEMCELL offers a comprehensive total rewards package including health benefits retirement savings and more.
To apply please select the Apply button below. You will then be directed to a login screen asking you to set up an account which is required to apply.
Required Experience:
IC
Employment Type
Full-Time
