Program Consultant Senior, #W1954

Title: Program Consultant Senior #W1954

State Role Title:Prog Admin Specialist II

Hiring Range: $68000 - $78000 per year (salary commensurate with experience)

Pay Band: 5

Agency: Department of Social Services

Location:DCSE ROANOKE

Agency Website:

Recruitment Type: Agency Employee Only - A

Job Duties

At the Virginia Department of Social Services we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement we commit ourselves to listening learning and cultivating environments of trust respect and positive engagement. Together we are mission-driven eager to achieve and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety independence and overall well-being. We are a $2 billion agency one of the largest in the Commonwealth of Virginia partnering with 120 local departments of social services and 31 community action agencies along with faith-based and non-profit organizations to promote the well-being of children adults and families statewide. We proudly serve alongside 1650 (state) and 12200 (local) human services professionals throughout the Social Services System who ensure that thousands of Virginias most vulnerable citizens have easy access to the services and benefits available to them.

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251000 cases to ensure that child support payments of $590M million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

Virginias children need both financial and family support to grow and thrive. Children with actively involved parents perform better in school have high self-confidence and generally achieve greater success in life.

DCSEs mission is to promote strong self-reliant families by delivering child support enforcement services as provided by law through the location of noncustodial parents establishment of orders enforcement of orders collection of child support and distribution of child support.

Program Consultant Senior assists the Director or Manager to ensure the directives and mission of the Child Support Enforcement Program and all applicable laws and policies are met.

Program Consultant Senior
Serves as an active member of the assigned offices leadership team.
Participates in task forces workgroups committees or other bodies as delegated.
Assists with child support policy by recommending drafting developing and researching proposals in order to further the mission of the program and support the assigned office.
Researches analyzes evaluates state and federal policy and training matters for the Director or Manager utilizing professional judgment and decision-making ability to make recommendations for the program at an executive level.
Consequence of error would be significant far-reaching and have a negative impact on the programs legal standing and federal compliance.
Program Consultant Senior will provide direct support to the Division of Child Support Enforcement.

Minimum Qualifications

Ability to apply problem-solving techniques to a variety of situations
Ability to analyze and access district activity/productivity
Ability to interpret and apply federal and state laws policies procedures and regulations.
Ability to analyze and apply complex federal and state legislation and ability to plan implement and evaluate legislation; ability to plan implement and prioritize work.
Understanding of collection techniques and budgetary practices.
Strong organizational and analytical thinking skills.
Comprehensive working knowledge of the complex statewide Child Support Enforcement program and the federal child support system and policies and a thorough understanding of the important role the program plays in ensuring self-sufficiency and family well-being.
Ability to deal with complex and critical issues and to manage multiple projects or assignments in a timely manner with minimal detailed supervision.
Ability to fulfill the needs of internal and external customers providing timely resolutions and working with a diverse clientele.
Ability to collaborate communicate and work cooperatively with others within and outside the department.
Ability to establish and foster cooperative and cordial relationships with individuals and agencies
Excellent oral and written communication skills.
Ability to solve problems manage multiple assignments and use time management skills to prioritize workload as needed.

Additional Considerations

Not Applicable

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employees Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

This position may be eligible for telework opportunities; availability hours and duration will be in accordance with the Commonwealths Teleworking policy.

To be considered for this position you must submit a Commonwealth of Virginia application or resume through the on-line Virginia Jobs (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants if requested during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card) you must submit this document through the Virginia Jobs (PageUp) employment site when you apply.

Contact Information

Name: VDSS - Division of Human Resources

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.