Revenue Cycle Representative - Ophthalmology
Revenue Cycle Representative - Ophthalmology
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Job Description
University of Iowa Health Care Department of & Visual Sciences is seeking a 100% Revenue Cycle Representative (PVC1; 2B).Under the general supervision of the Clinic Manager and in collaboration with the Senior Compliance Coordinator the Revenue Cycle Representative Ophthalmology Cosmetic/Self Pay position provides clinic operational support to assure effective and efficient delivery of health care for the Department of Ophthalmology & Visual Sciences. This position is responsible for partnering with the care team to oversee accounts for ophthalmology cosmetic/self-pay patients. The duties would include ensuring that charges are correct payments have been collected and distributed appropriately errors have been resolved creating reports and improving cosmetic/self-pay processes.
POSITION RESPONSIBILITIES
Manage applicable workques encompassing all money paid for cosmetic/self-pay items/services up to and including workques which hold all charges posted on an Ophthalmology Cosmetic Guarantor. This would entail verifying correct charges have posted distributing money taking adjustments and arranging refunds if need be. - Manage workques for all ophthalmology testing charges marked as part of a cosmetic/self-pay package. This would include creating Cosmetic Guarantors & HARs resolving edits and taking appropriate adjustments.
- Partner with and serve as a liaison between prior authorization oculoplastics refractive comprehensive staff contact lens patient billing and centralized coding staff regarding patient procedures that are deemed cosmetic revisions or self-pay.
- Participate in discussions with ophthalmology personnel as well as other UIHC departments Patient Financial Services and HCIS to streamline cosmetic/self-pay items and services for the department.
- Create organize and manage a central information repository for all items related to cosmetic/self-pay items and services including but not limited to ABNs workflows of processes and a list of all items and services that would qualify as cosmetic/self-pay.
- Submit requests to the finance department for payment services or package rates for cosmetic/self-pay services.
- Generate quarterly reports of cosmetic/self-pay services billed and money collected.
- Recognize system and institutional barriers to success and propose/implement solutions to address issues.
- Gain competency in the prior authorization process in order to assist in securing urgent authorizations where applicable.
- Counsel patients about financial agreements Advance Beneficiary Notices and cosmetic service charges
- Provide financial quotes to patients based on established prices guides.
- Take cash payments from cosmetic/self-pay patients. Create payment forms which are scanned into EPIC for the UI Health Care Business Office.
- Provide follow up on billing errors and partner with internal and external collaborators to resolve.
University of Iowa Health Carerecognized as one of the best hospitals in the United Statesis Iowas only comprehensive academic medical center and a regional referral center. Each day more than 12000 employees students and volunteers work together to provide safe quality health care and excellent service for our patients. Simply stated our mission is: Changing Medicine. Changing Lives.
Percent of Time: 100%
Schedule: Preferred schedule Monday - Friday 8:00a-5:00p. Schedule may be modified to fit candidate and clinic needs.
Location: UIHC Iowa City
On Campus: This position is performed fully on campus.
Pay Level: 2B
REQUIRED QUALIFICATIONS
A bachelors degree or an equivalent combination of education and experience. - Minimum 1 year experienceof working in a healthcare setting with general knowledge of charges payments etc.
- 6 months 1 year experience with EPIC
- 6 months 1 year experience in customer service
- Ability to maintain professionalism while handling difficult situations with callers and customers
- Ability to proactively initiate and follow-through on assigned tasks with little to minimal to no prompting.
- Ability to anticipate needs problems and potential issues and use judgment foresight and problem-solving skills to troubleshoot recommend and implement solutions.
- Ability to work as a collaborative responsive team member with strength in follow through and accurate task completion.
- Demonstrated careful attention to detail and accuracy strong organizational skills and ability to handle multiple tasks quickly and effectively proactively establish priorities and meet deadlines.
- Excellent written and verbal communication skills required including ability to compose communications and grammatically correct documents in a concise logical and organized manner
- Excellent interpersonal skills including job related experience with and/or commitment to customer service excellence and patient centered service/advocacy.
- Proficient in computer software applications (Microsoft Office Programs)
DESIRED QUALIFICATIONS
Previous experience in healthcare revenue cycle experience third party payer and/or insurance authorization. - Previous experience working in ophthalmology higher education or business setting.
- Working knowledge of medical terminology
POSITION & APPLICATION DETAILS
In order to be considered for an interview applicants must upload the following documents and mark them as a Relevant File to the submission:
Resume - Cover Letter
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. This position is not eligible for University sponsorship for employment authorization.
For additional questions please contact Melissa Monhollon HR Manager at or .
Applicant Resource Center
Need help submitting an application or accepting an offer Support is available!
OurApplicant Resource Centeris now open in the Fountain Lobby at the Main Hospital.
Hours:
Monday 10:00 a.m. 4:00 p.m.
Tuesday 10:00 a.m. 4:00 p.m.
Wednesday 10:00 a.m. 4:00 p.m.
Thursday 10:00 a.m. 4:00 p.m.
Friday 10:00 a.m. 4:00 p.m.
Or by appointment
Contactto schedule an appointment or just stop by.
Visit the website for more information: Application Resource Center University of Iowa Health Care
Required Experience:
Unclear Seniority
Employment Type
Full Time
