Bilingual Customer Service and Office Assistant
Bilingual Customer Service and Office Assistant
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Job Description
As a key member of the Pension Team the Client Representative Assistant reports to the Pension Department Manager and serves as the first point of contact for members. This role involves handling live calls triaging requests and providing timely assistance to ensure efficient service delivery.
This position is ideal for someone who thrives in a client-focused fast-paced detail-oriented environment and is committed to delivering exceptional service.
The Bilingual Customer Service and Office Assistant will :
Provides exceptional customer service to customers by handling all questions and concerns in a professional and timely manner both in person and over the phone
Refers unresolved customer queries or complaints to appropriate staff members or subject matter expert for further assistance or investigation
Maintains records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken using the departments case management system
Maintains security and confidentiality of member records.
Office Administration
Prints and prepares outgoing mail daily
Receives scans and logs incoming mail/deliveries daily
Organizes and maintains filing system (both physical and electronic files)
Supports both the assistant and customer service representative during leaves
Utilizing basic word processing spreadsheet and database computer applications.
Reports directly to Pension Department Manager
Works cooperatively as a member of the Pension Department to provide superior customer service to customers
Receives guidance and direction from Senior Team members and Pension Department Manager.
To be successful as a Bilingual Customer Service and Office Administrator you will need:
Excellent verbal and written communication skills fluent in both English and French
Knowledge of customer service principles and practices
Excellent listening skills
Able to handle and resolve customer complaints or difficult situation with tact and diplomacy
Adaptable
Strong organizational and time management skills
Detail oriented
Able to work in a busy team environment
Able to handle stressful situation appropriately
All-star candidates will have:
High school diploma or equivalent
6 months or more experience in a customer support role
Previous experience in office administration and clerical processes
Coughlin & Associates Ltd. is a premier independent firm specializing in group benefits and pension consulting and administration. With offices in Ottawa and Winnipeg we provide comprehensive services to a wide range of clients including corporations unions and public service organizations across Canada.
Providing an inclusive accessible environment where all employees and clients feel valued respected and supported is something were committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to
Employment Type
Full-Time
