Level 2 IT Support for MSP
Level 2 IT Support for MSP
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$ 57 - 67
1 Vacancy
Job Description
- $57500 - $67500
- Were looking to add a skilled IT Support Technician to our established MSP team with responsibilities split between remote support and in-person work
- This position includes on-location duties at our Baton Rouge office
- For applicants living outside the area relocation assistance may be offered
Youll grow your skills earn certifications and advance in a supportive fast-paced environment focused on learning and development.
Were looking for motivated customer-focused technicians who perform well under pressure and are eager to grow.
At Trust IT each day brings new opportunities to learn collaborate and make an impact. Youll be supported by teammates and encouraged to help others grow too.
Why Trust IT
- Competitive pay that values your time and talent
- Hourly compensation with clear paths to raise and promotion
- Support in learning business processes and building client relationships
- Flexible hybrid work after onboarding
- Greatcompensation
- Eight Paid Holidays
- Paid Time Off
- Simple IRA
- Relocation funds available for the right candidate
- Workdirectly with the business owner
- A clear roadmap for your career and the dedicated support to help you achieve it
- Flex scheduling
- Financial support for approved certifications
- QSEHRA Healthcare Program
- Cell phone reimbursement
- Mileage reimbursement
- Quarterly Bonus
- Politics
- Being micro-managed
- Unrealistic expectations
- Feeling overwhelmed exhausted and drained
Job Duties:
- This position centers on delivering in-person and project-based IT support to clients in your local area. Youll regularly visit client sites to diagnose and fix issues involving computers networks servers internet connectivity and related systems.
- When not scheduled for on-site visits youll provide remote support services and manage client projects. Strong communication skills and a professional friendly approach with clients are key to thriving in this role.
- Youll be expected to log all support actionsboth remote and on-sitein our ticketing system and ensure client information stays current.
- Youll also support our deployment team with setting up servers networks workstations and other technical projects that require additional help.
- Outstanding Customer Service Skills While we are a technology-focused business building strong client relationships is our top priority
- Experience: At least 3 years in an IT support role with MSP experience strongly preferred
- Technical Skills: Proficiency in configuring firewalls switches wireless systems and VLANs
- Are you interested in this position If so after completing this application send a separate email to with Subject Info the body of the email let me know 1) Your favorite color 2) Why you think were asking this question. There are no wrong answers
- Basic Knowledge: Familiarity with Windows Servers Active Directory Group Policy and Microsoft 365 administration
- Virtualization: A foundational understanding of technologies like Hyper-V.
- Desktop Support Expertise: Skilled in desktop hardware repair drive replacement disk imaging operating system installations malware removal and troubleshooting email systems
- Work Ethic: A self-motivated individual who can thrive independently or collaboratively and maintain confidence when working with clients even in challenging situations
- Work Location: Baton Rouge LA and twohours surrounding and remote from home
Interested
Click the Apply Now button at the top of the page to submit your application! Once youve applied youll receive an email with a link to complete a role-specific assessment. If youre selected to move forward well send you additional details outlining the next steps in the hiring process.
Not Your Cup-Of-Tea
Refer a friend and make $1000.00 here
Employment Type
Full Time
Key Skills
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