Manager, Data Consulting
Manager, Data Consulting
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Job Description
Reporting to the Director Implementation & Data Consulting the Manager Data Consulting oversees a team of Data Consultants responsible for guiding clients through the successful setup transformation and onboarding of their data in the Assent Platform.
This role combines people leadership with technical oversight ensuring high-quality delivery across client data engagements. The Manager supports the team in solving data challenges driving consistency in best practices and removing blockers. They also collaborate closely with Customer Success Data Operations and Product teams to continuously improve our data consulting processes elevate the client experience and help the team operate at scale.
Key Requirements & Responsibilities
- Managing the day-to-day operations of the Data Consulting team. This includes but is not limited to:
- Recruiting coaching mentoring and engaging the Data Consulting team that fulfills the teams mission to provide excellent communications and client experiences
- Successfully anticipate plan and manage work requirements of the Data Consulting team to ensure customer satisfaction employee workload balance and optimal productivity thereby supporting Customer Success
- Reviewing and developing staff through performance management and training initiatives
- Promoting and maintaining a congenial productive collaborative and service-oriented work culture in the Data Consulting team
Guiding the team to successfully work together in order to facilitate productivity and effectiveness
Monitor all team members and provide necessary advice and guidance on Data puzzles
Provide timely and valuable feedback and recommendations to the Director Product and Data Support on the requirements and needs of the function to meet team and departmental objectives
- Review commitments for technical services training and project management ensuring that all commitments are executed according to contractual obligations;
- Work closely with Customer Success Managers and Account Executives in the resolution of client issues and concerns specific to their data;
- Expert level understanding of Assents software functionality to support client business objectives;
- Work with Data Operations team to ensure that the clients data transfer is properly migrated into the ASM;
- Proactively escalate any client time delays or needs for additional resources beyond the contractual commitments
Qualifications :
- Excellent oral and written communication skills in English - you communicate clearly concisely and with tact;
- Bachelors degree in Data Science Statistics Mathematics Economics Business or other relevant areas;
- Minimum 5 years software implementation or senior level technical support experience;
- Minimum 3 years of experience in quantitative or qualitative analysis;
- Minimum 5 years of people leadership and mentoring
- Strong presentation and influencing skills;
- Highly organized with the ability to multi-task and to both finish short-term projects and to manage ongoing long-term strategies;
- Experience with SaaS CRM solutions or Software is considered an asset;
- Working knowledge of Microsoft SQL Server and SQL Server Integration Services
- You are a Microsoft Excel wizard - you know how to harness the power of pivot tables and lookup functions;
- Excellent analytical data manipulation skills and experience dealing with and analyzing high volumes of data;
- You are able to establish cross-functional relationships in a collaborative team-oriented environment with a diverse group of stakeholders including Assents Leadership team clients and colleagues;
- You anticipate understand and respond to the needs of others and are always thinking about how you can best support them;
Additional Information :
Life at Assent
Wellness: We believe that you and your familys well being is important. As a result we offer vacation time that increases with tenure comprehensive benefits packages (details vary by country) life leave days and more.
Financial Benefits: Its not all about the money well its a little about the money. We understand that financial health is important and we offer a competitive base salary a corporate bonus program retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options volunteer days and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
At Assent we are committed to growing and sustaining an environment where our team members feel included valued and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
Our commitment to diversity equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences and fostering a culture of belonging where all team members are included treated with dignity and respect promoted on their merits and placed in positions to contribute to business success.
If you require assistance or accommodation throughout any part of the interview and selection process please contact and we will be happy to help.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
