Financial Aid Counselor II - Financial Aid
Financial Aid Counselor II - Financial Aid
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1 Vacancy
Job Description
TITLE
Financial Aid Counselor II
JOB SUMMARY
The Financial Aid Counselor II is responsible for assisting with the administration of financial aid programs at Texas Womans University including the Denton Dallas and Houston campuses. This position is responsible for effectively managing student inquiries and providing exceptional customer service concerning applying for and availability of financial assistance position is responsible for explaining federal state and university policies procedures and regulations pertaining to financial aid. This position verifies applicant data and awards financial aid to eligible students while ensuring eligibility renewal and funding program requirements are met. This person also serves as a resource for the department. Work is performed under general supervision and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.
ORGANIZATIONAL RELATIONSHIPS
Reports to: Financial Aid Assistant Director
Supervises: May supervise Student Assistants.
ESSENTIAL DUTIES -May include but not limited to the following:
- Provides comprehensive financial aid counseling to students and their families.
- Ensures university compliance with applicable policies procedures and regulations through continuous change when awarding and reprocessing aid.
- Evaluates and processes financial aid applications reviews financial aid documentation and determines eligibility including determining awards auditing student awards and making necessary revisions.
- Evaluates and processes dependency changerequests.
- Uses professional judgment in special circumstance situations to revise student financial aid eligibility and cost ofattendance.
- Assists in the development of departmental policies and procedures.
- Assists in the development and revision of departmental forms.
- Assists with the maintenance and coordination of document imaging.
- Performs verification on selectedapplicants.
- Calculates return of Title IVfunds
- Checks satisfactory academicprogress.
- Reviews NSLDS student monitoringreport.
- Acts as an officeresource.
- Responsible for specific special projects as assigned.
- Communicates with students concerning identified issues.
- Trains and supervises studentassistants.
- Conducts financial aid presentations and information sessions both on and offcampus.
ADDITIONAL DUTIES
- Performs other duties as requested.
EDUCATION
High school diploma or equivalent required. Bachelors degree preferred.
EXPERIENCE
Two years of general financial aid experience required.
REQUIREMENT
Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.
All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations and TWU Policies & Procedures.
KNOWLEDGE SKILLS AND ABILITIES -The following are essential:
- Knowledge of or the ability to learn university policies and procedures.
- Knowledge of or the ability to learn federal state and university policies procedures and regulations related to the areas of responsibility.
- Skill in using computer applications including spreadsheets databases and word processing software.
- Skill in effectively working with students and their families in a friendly courteous and professional manner.
- Ability to identify problems evaluate options and recommend solutions.
- Ability to communicate effectively in both oral in person or by phone and in written form.
- Ability to establish and maintain effective working relationships with students their families faculty staff and the public.
- Ability to explain policies and procedures to current and prospective students their families faculty staff and the public.
- Ability to set priorities and complete assignments on time.
- Ability to exercise sound judgment in marking critical decisions.
- Ability to accurately prepare and maintain records files and reports.
- Ability to work with and maintain confidential information.
- Ability to learn office and university specific software.
- Ability to access all federal financial aid websites (NSLDS COD etc.)
PHYSICAL DEMANDS
The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
The employee may be required to travel. The employee must have the ability to occasionally lift and/or move up to 40 pounds.
WORK ENVIRONMENT
All employees are responsible for maintaining an environment that is free from discrimination intimidation harassment including sexual harassment. Work is normally performed in a typical interior work environment.
SAFETY
TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices as well as any near-miss incidents to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Texas Womans University strives to provide an educational environment that affirms the rights and dignity of each individual fosters diversity and encourages a respect for the differences among persons. Discrimination or harassment of any kind is considered inappropriate.
Texas Womans University is committed to equal opportunity in employment and education and does not discriminate on the basis of race color religion gender sex sexual orientation ethnic origin age veterans status or against qualified disabled persons.
All positions at Texas Womans University are deemed security sensitive requiring background checks.
If you are a male between the age of 18 and 25 federal law requires that you must be registered with the U.S. Selective Service System unless you meet certain exemptions under Selective Service law. Under HB 558 enacted by the 76th Texas State Legislature if you are currently of the age and gender requiring registration with Selective Service but knowingly and willfully fail to do so you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status you can contact the Selective Service System at or.
Employment Type
Full-Time
