Drop In Manager
Drop In Manager
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Job Description
ABOUT US
Siloam Mission is a Christian-based non-profit serviceorganization for Manitobans who have experienced homelessness and who strugglewith mental health issues physical and cognitive disabilities addictions ortrauma. Founded in 1987 the mission provides emergency shelter meals andclothing supportive housing and a variety of healing support and recoveryservices to help people transform their own lives and reach their fullpotential.
What matters to you
Being in a work culture that operates out of their corevalues of HEART (holistic equity altruism relationships and truth andreconciliation) - embracing diversity promoting equality and inclusion.
JOB SUMMARY
The Drop-In Manager is responsible for the day-to-daymanagement of the Drop-In Centre and Clothing and Hygiene program ensuring thatavailable activities support personal well-being and recovery. The Managerprovides leadership support and training to the staff and ensures that atrauma-informed and culturally safe approach is used when working with thecommunity.
KEY DUTIES & RESPONSIBILITIES
Drop-In Management
- Develop and implement policies and procedures that areempowering strength-based and aligned with the organizations strategic plan;
- Exemplify Siloams core values in all day-to-day activities;
- Ensure all staff are receiving the information provided bythe organizations executive team;
- Maintain Drop-In and Clothing Department operationsprocedures & ensure they are up-to-date and reviewed by the team;
- Incorporate a Housing-Focused approach and monitor theBehaviour Based approach;
- Involve community members in operational decisions whenpossible;
- Oversee Restorative Practices in theDrop-In and Clothing Department and mediate conflicts as needed;
- Ensure confidentiality and privacy of staff and communitymembers;
- Coordinate Security and update Siloam Missions crisisresponse plan when necessary;
- Address staff and community concerns promptly andconfidentially;
- Act as an ambassador for Siloam Mission and establisheffective communication with all departments;
- Develop and maintain collaborative working relationshipswith other departments and external partners;
Budget Management & Reporting
- Generate reports as requested;
- Effectively manage the budget of the department and assistin the annual budget process;
Staff Management & Development
- Assist in recruiting and training staff to support theteams development;
- Assess staff to develop their skills and abilities and provideopportunities for leadership roles.;
- Empower employees to take responsibility for their jobs andgoals;
- Delegate responsibility and expect accountability andregular feedback;
- Facilitate staff meetings/debriefs and provide opportunitiesfor interaction with staff;
- Provide written records of staff issues and discuss themwith the Director of Services and Human Resources;
Volunteer Management & Training
- Provide appropriate training supervision and support forvolunteers;
- Develop a process to integrate volunteers into responsibleroles in programs and services whenever possible;
- Work with Volunteer Department to address any volunteerissues or concerns;
Health & Safety
- Assist staff in making decisions pertaining to safetymeasures in the Drop-In;
- Create opportunities through services and programs for thepromotion of physical mental emotional and spiritual health;
- Support and execute Health & Safety plans in theworkplace according to legal guidelines;
- Support and enforce policies to establish a culture ofHealth & Safety;
- Investigate accidents or incidents to determine causes andrecommend solutions to issues improvement opportunities or new preventionmeasures;
- Monitor the condition of the Drop-In and Clothing Departmentand be aware of any damage to facilities or property owned request repairsand report issues directly to management;
- Ensures that staff report accidents or incidents to WCB(Workers Compensation Board) and assist in compensation claims if needed;
Communication & Confidential Information
- Maintain transparent communication. Appropriatelycommunicate organization information through department meetings one-on-onemeetings appropriate email and regular interpersonal communication;
Administrative
- Other tasks and responsibilities as assigned by theimmediate Director;
EDUCATION & EXPERIENCE
- Post-secondary degree or diploma specializing in Social Workor equivalent work experience;
- Minimum 5 years experience in a non-profit sector;
- Minimum of 3 years in a managerial role;
- Certification in or demonstrated knowledge of CulturalAwareness Anti-Oppressive Practice NVCI ASIST First Aid Mental HealthFirst Aid Trauma Informed best practices;
- Experience in working with HIFIS4 Housing Plus databases isan asset;
KNOWLEDGE/SKILLS/BEHAVIORS
- Leadership and managerial skills;
- Organizational and problem-solving skills;
- Ability to work with a diverse staffteam and promote inclusion;
- Good understandingof finance and accounting principles; Employee Relations and Health &Safety standards;
- Good understanding of colonization and its impact on Indigenouspeoples;
- Excellent writtenand oral communication skills;
- High level ofintegrity confidentiality and accountability;
- Ability to communicate appropriate professional boundaries;
- Awareness of the issues surrounding poverty homelessnesssocial justice and reconciliation;
- Knowledge of Housing First Principles and housing resources;
- Knowledge of community resources for homelessness healthmental health and substance use
- Ability to work within a harm reduction framework;
- MS Office and data entry skills;
RELATIONSHIP
- Works closely with Drop-in Staff Clothing Shipping andReceiving Staff and Community Members Volunteers and various departments ofSiloam Mission.
WORKING CONDITIONS
- Office Environment;
- Work requiresstanding and walking for extended periods of time;
- May be required tolift up to 50 lbs. occasionally;
- Hazardousconditions could potentially include unpredictable or risky behaviours fromcommunity members;
- This position ispart of an on-call rotation;
WORKPLACE HEALTH AND SAFETY
The incumbent contributes to making the organization safe forstaff volunteers and community members and recognizes the importance ofreporting unsafe situations and participating in follow-up reviews as alearning opportunity.
- Provides a safe environment by ensuring adherence toWorkplace Safety and Health
- Regulations and Policies Infection Control GuidelinesWHMIS and Safe Work Procedures. Immediately investigates and recommendscorrective action on any unsafe acts work conditions incidents near misses injuriesor illnesses.
- Demonstrates understanding of role and responsibilities infire prevention and disaster preparedness and participates in safety and healthtraining programs including the facilitys Fire Disaster and Evacuation Plan.
- Supports an environment which avoids prevents and correctsall activities or actions which may result in an adverse outcome in thedelivery of services. Community Member safety is a standing item for allindividual and departmental meetings.
CONDITIONS OF EMPLOYMENT
- The successful candidate must maintain legal eligibility towork in Canada. If the successful candidate possesses a work permit it istheir responsibility to ensure the permit remains valid.
- A Police Information Check satisfactory to the employer willbe required from the successful candidate at their expense. To obtain PoliceInformation Check information please visit successful candidate must provide a satisfactory AdultAbuse Registry check. To obtain an Adult Abuse Registry application pleasevisit: Province of Manitoba Families Adult and Child Abuse Registry()
Siloam Mission Inc. promotes Employment Equity and isstrongly committed to building a skilled and diverse workforce reflective ofCanadian society. Therefore we encourage candidates to voluntarilyself-identify on their application if they are members of the underrepresentedgroups (women Indigenous persons a person with a disability or a visibleminority).
Salary: $69761 - $94383
Siloam Mission offers a competitive compensation packageincluding comprehensive health and dental benefits a pension plan paid timeoff and additional wellness supports as well as opportunities forprofessional growth and development. We follow a structured salary guide toensure fair equitable and consistent compensation across our team takinginto account directly related experience and internal equity in all offers.
CLOSING DATE: 25 AUG 2025
Please include cover letter resume and three (3) workreferences for consideration. Note: we appreciate all that apply however; onlyqualified candidates will be contacted for an interview.
Required Experience:
Manager
Employment Type
Full-Time
