Sr Technical Systems Analyst
Sr Technical Systems Analyst
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Job Description
Job Description
WHAT WILL YOU DO
Provide subject matter expertise to RBC application teams
Leverage enterprise monitoring capabilities
Onboard clients to monitoring and event management systems
Provide reactive and proactive alarms to support teams
Reduce incidents through proactive measures
Support a self-serve customer experience
Implement automated and intuitive systems
Creating and maintaining technical documentation including user guides troubleshooting procedures and system documentation.
Staying up-to-date on emerging technologies and industry trends to identify new opportunities for improvement and innovation.
Diagnosing and resolving technical issues for users providing guidance and training as needed.
WHAT DO YOU NEED TO SUCCEED
Must have:
Excellent interpersonal and highly developed communication skills (verbal and written).
Creative and analytical thinker who is self-driven and capable of working in a fast paced environment.
Strong MS Office skills Word Outlook Excel and PowerPoint
Knowledge of Microsoft and Linux/Unix Operating systems would be a strong asset.
Knowledge of scripting languages and tools including Python GitHub SQL JavaScript and web-related technologies such as HTML and CSS.
Nice-to-have:
Sense of urgency agile adaptable and resilient to handle multiple situations
An innovative thinker who is proactive and well organized with attention to detail
Strong communication and client/partner service skills
Passionate about continuous growth learning and sharing knowledge within a team
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic collaborative progressive and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
#TechPJ
#LI-post
Job Skills
Business Continuity and Disaster Recovery (BCDR) Customer Service Decision Making Group Problem Solving Hardware Infrastructure Interpersonal Relationships IT Systems Management Long Term Planning Service Request ManagementAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Senior IC
Employment Type
Full-Time
