Ag-Collection Specialist

RAG-COLLECTION SPECIALIST (Open)

Location:

Long Beach CA - Management - Regional Office

How will you CONTRIBUTE and GROW

Airgas is Hiring for a Collections Specialist in Long BeachCA!

At Airgas we RESPECT HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.


We are looking for you!

- Strong passion for fostering an environment of Diversity Inclusion and Respect.
- Experience with developing contributing and supporting Airgas commitment to a World Class Service exceeding customer expectations and building brand loyalty.
- WIlling to work a HYBRID schedule
-Pay: 22 - 26 an hour

Excellent Benefits: Airgas offers a full benefits package that includes: Medical Dental Vision Life AD&D Short Term and Long Term Disability Insurance Vacation Sick Paid Holidays 401(k) Retirement Plan with company match Tuition Assistance and much more! Benefits Start after 30 days of employment

Recruiter: Natasha Walker 409.926.8296

The Collections Specialist will effectively communicate and support the Divisions collection goals while providing quality customer service and will obtain an understanding of Company policies and procedures and will actively pursue knowledge of skills and tools to be used in all collection efforts. Recognition of significant credit risks and escalation of these matters are critical. Collection efforts are time sensitive requiring excellent skills in organization and management of time efforts and resources. Occasionally this role may be required to research transactions in further detail. The Collections Specialist will employ some analytical skills and understand how to use resources to achieve a thorough understanding of information.
The Collections Specialist is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts. Airgas is looking for a critical thinker that will manage and analyze a large portfolio. Must be able to work independently be self motivated and be comfortable with a high volume of phone calls and email correspondence.

• Identify account risks potential credit problems disputes and other customer issues.

• Generates reports and communicates potential risks to Division Accounts Receivable Supervisor as well as field contacts (Branch Manager Account Manager and Sales Manager) and will escalate significant matters to Division Accounts Receivable Supervisor.

• Contact customers regarding invoices / accounts which are considered past due.

• Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.

• Corrects account errors including misapplied payments reversed late charges and over payments.

• Documentation is critical log conversations e-mails and other communications.

• Organize documentation to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.

• Maintain quality relationships with branch managers account managers and sales managers. These relationships can be critical with collection efforts. Involve regional managers when possible and keep them informed of issues at all times.

• Prioritize portfolio so that collection efforts result in maximum benefits. Watch for key indicators that a customer account is falling behind becoming delinquent.

• Work closely with the cylinder control department when investigating cylinder disputes.

• Review Customer Service education courses frequently so that collection efforts do not damage customer relationships.

• Special projects as necessary.

• Other duties as assigned.

Are you a MATCH

Required Length & Type of Experience:

Commercial collection experience preferred.

One year(s) experience in a collections or Finance type role is preferred

Knowledge Skills & Abilities (KSAs):

A proven track record of success in prior credit and collection roles a plus.

Credit memo experience is highly desired.

Understanding of quality customer service and the relationship to collection efforts.

Ability to manage multiple priorities.

An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.

The successful candidate must have a strong client service mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.

Possess proficient computer skills (i.e. Google Suite and Database programs).

Current experience with SAP S/4 Hana or similar ERP is highly desired.

Ability to create reports using Google Sheets/Excel with data points graphs and charts etc.

Ability to perform data entry in a computer and extract information.

Airgas will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO

Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical dental and vision plans vacation sick time floating holidays and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents offering generous paid time off for the birth or placement of children.

Additionally we offer our employees a 401k plan with company matching funds tuition reimbursement discounted college tuition for employees dependents and an Airgas Scholarship Program.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas we are committed to building a workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants regardless of their race gender sexual orientation religion disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas an Air Liquide company is a leading U.S. supplier of industrial medical and specialty gases as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18000 associates Airgas fosters a culture of safety customer success sustainability and innovation. Airgas associates are empowered to share ideas take initiative and make decisions.

Airgas is a subsidiary of Air Liquide a world leader in gases technologies and services for industry and healthcare. Present in 60 countries with approximately 66500 employees Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas you matter and so does the work you do. As a member of our team you play an important role in the success of your team making sure our products are created sustainably and delivered safely and turn youll find a welcoming workplace where youre valued for who you are and where you can fill your potential while growing a fulfilling career whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.

Airgas an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact us by email at

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