Group Project Manager - IT Infrastructure Operations

Infosys is seeking a skilled dedicated and proactiveGroup Project Manager IT Infrastructure Operationswith strong interpersonal and technical skills to operate a large-scale ITinfrastructure deployed globally.

Required Skills:

• Candidate must be located within commuting distance or willing to relocate to Tempe AZ Richardson TX; Raleigh NC; Hartford CT; Or Indianapolis IN. This position may require travel in the US.
• Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 10 years of Information Technology experience.
• All applicants authorized to work in the United States are encouraged to apply.
• Manage support teams responsible for End-to-End Infrastructure Cloud Operations.
• Directs 24X7X365 delivery of support services ensuring and advocating for the stability and performance of client-facing and/or revenue generating applications.

• Directly manages staff responsible for the Infrastructure Cloud Operations (Azure Compute Database EUC Middleware Storage n Backup BAS Process etc).
• Responsible for staff/employee administration (staffing recommendations performance appraisals coaching and counselling work assignments training resource planning etc.).
• Good experience in managing 100 members team with majority of the team operating from India and US.
• Assists in defining internal service level agreements and operating level agreements between support teams.
• Leads internal meetings to address service level issues and planning.
• Directs major IT incident events acting as Second in Command to Program Director.
• Manages vendor relations for the department; assists with vendor identification and selection contract negotiation and statement of work (SOW) reviews.
• Manages licensing and service agreements with vendors; ensures hardware and software is appropriately licensed.
• Evaluates and recommends technology solutions; participates in decisions regarding purchase and selection in-house development and modification assessment and implementation.
• Works closely with customers business analysts and team members to understand business requirements that drive the analysis and design of quality technical solutions.
• Developed and maintained strong relationships with C-level executives including CIO and CTO to understand business needs and align IT strategy.
• Determines overall objectives for organization and contributes to formulation of operational tactical and strategic plans related to the functions he/she is responsible for.
• Adheres to policy process and procedures and proactively seek opportunities to enhance existing ITS ITIL processes (service requests incident & problem management change management etc.).

Preferred Skills:

• Significant experience leading teams responsible for providing IT customer support/services.
• Computer operations IT Infrastructure production support and data center management/administration.
• Strong analytical and problem-solving skills.
• Understanding of cutting-edge technologies Containerization AI ML
• Strong interpersonal verbal and written communication skills.
• Advanced ITIL certifications desired.
• PMP certification desired.
• Application Management Support.
• Ability to facilitate/manage meetings with multiple participants representing different functions/disciplines.
• Sound judgment in decision making.
• Flexible and adaptable.
• Strong knowledge and practical experience designing and implementing ITIL practices.
• Healthcare enterprise products knowledge.
• Microsoft Office Products: Word Excel PowerPoint etc.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.