Field Service Technician
Field Service Technician
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1 Vacancy
Job Description
Job: Field Service Technician (Tier II) (767847)
Location : 1 Hayden St. Petersburg VA 23806
Client : State of VA
Consultant pay rate : $30 /hr on W2 (All inclusive)
Interview mode:In Person Only
Under general supervision the Field Service Technician provides comprehensive hands-on on-site technical assistance to VSU technology users. This role involves independently troubleshooting and resolving complex software hardware and network problems with all problem resolution documented thoroughly within our ITSM tool. The technician is responsible for delivering direct on-site service clearly communicating solutions and ensuring optimal functionality for users across the campus. This position requires a Tier II support level.
Windows (10/11) Understanding of installation configuration troubleshooting (e.g. registry services event viewer) Required 3 Years
MacOS: Proficiency in installation configuration troubleshooting and user management. Required 3 Years
Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM hard drives) Required 3 Years
Peripheral Devices: Installation configuration and troubleshooting of printers scanners monitors and other peripherals. Required 3 Years
Wireless Networking: Knowledge of Wi-Fi standards security protocols (WPA2/3) and troubleshooting connectivity issues. Required 3 Years
Microsoft Office Suite: Advanced proficiency in Outlook Word Excel PowerPoint and Teams (installation troubleshooting data recovery) Required 3 Years
Remote Desktop Tools: Proficiency with tools like TeamViewer RDP Any Desk for remote support. Required 3 Years
Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically. Required 3 Years
Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users writing clear documentation and professional Required 3 Years
Customer Service: Patience empathy and a helpful attitude when assisting users. Required 3 Years
Time Management & Organization: Prioritizing tasks managing multiple requests and maintaining accurate records. Required 3 Years
Teamwork: Collaborating effectively with other IT professionals. Required 3 Years
Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments. Required 3 Years
Employment Type
Full-time
