DC_ACI_L3_L2

Job Title: Network Operations L3 Engineer

Job Description:

We are seeking a highly skilled and motivated Network Operations L3 Engineer to join our team in a 24x7 Network operations environment. As a crucial member of our network operations team you will be responsible for maintaining the stability integrity and efficiency of our network infrastructure. The ideal candidate should possess extensive experience in network operations/service assurance particularly in the realm of Cisco Data Centre Technologies like ACI (Application Centric Infrastructure).

Responsibilities:

Provide Level 3 support for network infrastructure particularly focusing on ACI (Application Centric Infrastructure) Data Centre & Routing- Switching environments.

Perform troubleshooting problem resolution and root cause analysis for complex network issues.

Monitor network performance and ensure optimal operation through proactive maintenance and tuning.

Collaborate with cross-functional teams to design implement and support network solutions.

Participate in on-call rotation to provide 24x7 support and respond to network emergencies faults.

Network Monitoring: Monitor network performance availability and security using network monitoring tools to proactively identify and resolve issues.

Incident Management: Respond to alerts troubleshoot network incidents and perform root cause analysis to resolve issues and minimize downtime.

Troubleshooting:

• Diagnose and troubleshoot network problems related to DC ACI VXLAN & routing protocols (e.g. OSPF BGP) switching technologies (e.g. VLANs STP) and other networking components.
• ND fault tracking ACI Fault tracking Sys log analysis Review TACACS Logs
• Prepare RCA for troubleshooting calls

Change Management:

• Implement network changes and configurations following established change management processes and procedures.
• Review MOP action Plan software release notes
• Server migration commissioning & Decom Review Device labelling & Rack details in rack diagram
• Induction & Hardening of devices
• IP Assignment & Infoblox management
• Induction of new Switches / Servers
• Conduct DR Drills

Documentation:

• Maintain accurate and up-to-date documentation of network configurations diagrams procedures and troubleshooting steps (Tools MS Visio)
• Monthly & weekly reports provide as & when requested.
• Device inventory & make sure all devices should be under monitoring tools backup Asset Manager & SNOW
• Document network configurations procedures and best practices.

Collaboration: Work closely with Level 1 and Level 3 support teams as well as cross-functional teams such as Systems Security and Applications to resolve complex network issues and improve overall network performance.

Capacity Planning: Assist in capacity planning and scalability assessments for network infrastructure to ensure optimal performance and resource utilization.

Security Compliance: Ensure network security compliance with organizational policies industry standards and regulatory requirements.

Continuous Improvement:

• Identify opportunities for process improvement automation and optimization of network operations to enhance efficiency and reliability.
• Conduct knowledge transfer sessions and provide mentorship to junior team members.

Skills and Qualifications:

Bachelors degree in computer science Information Technology or related field (or equivalent experience).

Minimum of 10 12 years of experience in network operations with a focus on ACI R&S Data Centre environments.

Expertise in Cisco ACI (Application Centric Infrastructure) architecture configuration and troubleshooting.

In-depth knowledge of networking protocols and technologies including but not limited to TCP/IP BGP OSPF VLANs VXLANs MPLS and QoS.

Proficiency in network monitoring and management tools such as SolarWinds or equivalent.

Strong knowledge in Routing and Switching technology such as BGP OSPF VPC Multicast RSTP MSTP NAT PBR FHRP STP LACP

Practical experience in troubleshooting connectivity issues across firewall/Load Balancer or proxy

Able to work under high pressure in a challenging environment.

Knowledge in WAN technology such as MPLS IPSEC GRE VPN DMVPN GETVPN

Good to have knowledge in Cisco SDWAN solution (Viptela)

Strong analytical and problem-solving skills with a keen attention to detail.

Excellent communication and interpersonal abilities with the capability to collaborate effectively across teams.

In-depth exposure on Cisco nexus family platforms from installation commissioning configuration

Ability to thrive in a fast-paced high-pressure environment and effectively prioritize tasks.

Cisco certifications such as CCNP (Cisco Certified Network Professional) or CCIE (Cisco Certified Internetwork Expert) in Data Centre would be a plus.

Additional Information:

This position offers the opportunity to work in a dynamic and collaborative environment where your expertise in network operations and ACI Data Centre technologies will be instrumental in maintaining the stability and efficiency of our network infrastructure. We offer competitive compensation benefits and opportunities for professional development and growth.

If you meet the qualifications and are passionate about network operations in 24x7 environments we encourage you to apply and become part of our team!

Job Description: Network Operations L2 Engineer

We are seeking a highly skilled and motivated L2 Network Engineer to join our Network Operations Center (NOC) team. The ideal candidate will possess strong expertise in Data Center (DC) networking technologies particularly in ACI (Application Centric Infrastructure) as well as proficiency in Routing & Switching. This role will involve providing Level 2 support for network infrastructure and ensuring the stability and reliability of our Clients network operations.

Responsibilities:

Network Monitoring: Monitor network performance availability and security using network monitoring tools to proactively identify and resolve issues.

Incident Management: Respond to alerts troubleshoot network incidents and perform root cause analysis to resolve issues and minimize downtime.

Troubleshooting:

• Diagnose and troubleshoot network problems related to DC ACI VXLAN & routing protocols (e.g. OSPF BGP) switching technologies (e.g. VLANs STP) and other networking components.
• ND fault tracking ACI Fault tracking Sys log analysis Review TACACS Logs
• Prepare RCA for troubleshooting calls

Change Management:

• Implement network changes and configurations following established change management processes and procedures.
• Review MOP action Plan software release notes
• Server migration commissioning & Decom Review Device labelling & Rack details in rack diagram
• Induction & Hardening of devices
• IP Assignment & Infoblox management
• Support DR Drills

Documentation:

• Maintain accurate and up-to-date documentation of network configurations diagrams procedures and troubleshooting steps (Tools MS Visio)
• Monthly & weekly reports provide as & when requested.
• Device inventory & make sure all devices should be under monitoring tools backup Asset Manager & SNOW

Collaboration: Work closely with Level 1 and Level 3 support teams as well as cross-functional teams such as Systems Security and Applications to resolve complex network issues and improve overall network performance.

Capacity Planning: Assist in capacity planning and scalability assessments for network infrastructure to ensure optimal performance and resource utilization.

Security Compliance: Ensure network security compliance with organizational policies industry standards and regulatory requirements.

Continuous Improvement: Identify opportunities for process improvement automation and optimization of network operations to enhance efficiency and reliability.

Induction of new Switches / Servers

Skills and Qualifications:

Bachelors degree in computer science Information Technology or related field (or equivalent experience).

Minimum of 5 8 years of experience in network operations or support roles with a focus on Data Center networking.

Strong knowledge of Data Center networking technologies including ACI (Application Centric Infrastructure) Nexus switches and VXLAN.

Proficiency in Routing & Switching protocols and technologies such as OSPF BGP VLANs STP and MPLS.

Experience with network monitoring and management tools such as SolarWinds Cisco Prime or equivalent.

Working knowledge of Ticketing Tool (ServiceNow) and drive enhancements with development teams.

Cisco certifications such as CCNA CCNP in Routing & Switching or Data Centre are highly desirable.

Excellent analytical and problem-solving skills with a keen attention to detail.

Strong communication and interpersonal skills with the ability to work effectively in a team environment and collaborate with diverse stakeholders.

Previous Experience in NOC / Data Centre with Banking & Financial Clients will be considered as plus.

Additional Information:

This is an exciting opportunity to join a dynamic Clients NOC team and play a key role in ensuring the stability and reliability of our network infrastructure. We offer competitive compensation benefits and opportunities for professional development and growth.

If you meet the qualifications and are passionate about network operations and Data Center networking we encourage you to apply and become part of our team!