Sr Customer Manager

Title: Sr Customer Manager

Location: Phoenix AZ

This role is responsible for delivering accelerated growth at PetSmart while driving topline growth improving investment efficiency and helping the organization reach its yearly financial targets. The Senior Customer Manager is expected to become an expert on the PetSmart Pet Category Shopper Trends and growth strategies and executions for Mars Petcare at PetSmart. The person in this role will be our primary owner of day-to-day business responsibilities including delivering on the objectives as well as the secondary point of contact to the customer as well as leadership. While also working in partnership with the Team Lead to manage all aspects of financial performance both short and long-term.

What are we looking for

• Minimum of 3-5 years of direct customer management category or eCommerce experience a minimum of 5 years in the CPG industry (including large accounts and headquarter calls).
• Successful experience working within a team environment that includes cross functional resources/departments.
• Previous experience working with syndicated data sources: Nielsen Retail Link etc.

What will be your key responsibilities

Business:

• Partnering with Leadership:To lead our omni operation to deliver our annual business targets NSV Earning Cash Share etc.
• Strategic Agility: Ability to unify our resources clarify our direction make difficult decisions and get the results we need consistently is essential.
• Forecasting Acumen: Primary owner of forecast call to the leadership team and the signal we provide to our demand and supply teams. Experience forecasting either a business with 100 SKUs $150 MM in annual shipmentsora history of forecasting multiple categories will be essential.
• Budget Management:Require for significant trade and shopper budget oversight with multiple stakeholders that manage a portion of our total budget. Experience with managing investments at a large Omni customer will be important.
• Category Expertise: Considered the expert on the current PetSmart and Mars category brand performance while conducting periodic category reviews to drive growth strategy.

Organization:

• Organization Agility:Our PetSmart business is a fast-changing dynamic one. There are many stakeholders across our category sales planning supply chain demand planning and leadership teams that we work with. An ability to build relationships and foster collaboration is crucial.
• Process Management: Several inputs that are different from a traditional customer manager roles and they all have an impact on our this environment process is crucial. An ability to unify resources clarify direction make difficult decisions and get results is essential.
• Presentation Skills: Comfort developing and presenting compelling presentations with small-to-medium sized audiences as well as to members of senior leadership are essential
• Ability to lead continuous improvement.

People:

• Customer Engagement: Driving customer engagement through long-range planning and the advancement of sustainable category growth strategies in collaboration with internal and external customer partners.
• Driving Engagement:This role has a meaningful part in driving our offices overall engagement and the expectation is that under normal conditions 80% of working hours are spent in office.
• Developing Others: Coaching mentoring and directing for optimal performance.

What can you expect from Mars

• Work with over 130000 like-minded and talented Associates all guided by The Five Principles.
• Join a purpose driven company where were striving to build the world we want tomorrow today.
• Best-in-class learning and development support from day one including access to our in-house Mars University.
• An industry competitive salary and benefits package including company bonus.