IT Systems Support Specialist

APPLICATION DEADLINE: 08/06/2025

Job Summary

The IT Systems Support Specialist is responsible for providing frontline support across clinical and administrative systems in a healthcare setting. The role includes supporting EHR/EMR platforms managing user access troubleshooting hardware/software issues and maintaining IT infrastructure in compliance with healthcare regulations.

Hours:

- 40 Hours Per Week

-Monday through Friday

- 8:00AM - 4:30PM

Essential Job Functions

• Provide first- and second-level support for clinical and administrative healthcare applications
• Troubleshoot hardware software and network issues for end-users (e.g. nurses physicians administrative staff)
• Diagnose and resolve network printer and server problems
• Support EHR/EMR platforms such as Epic Cerner Meditech and Expanse
• Monitor system performance and perform routine IT system maintenance
• Assist with software updates patches and backups for critical systems
• Manage user accounts permissions and access controls in compliance with HIPAA
• Train staff on system functionalities security protocols and best practices
• Develop and maintain user guides and technical documentation
• Communicate effectively with technical and non-technical staff regarding IT issues and resolutions
• Educate staff on new software features system updates and downtime procedures
• Deliver individualized and group training during onboarding or rollouts
• Coordinate with departments and vendors for system rollouts upgrades and hardware relocations
• Participate in technology implementation testing and integration efforts
• Support organization IT projects such as new unit openings or workflow changes
• Ensure compliance with HIPAA and healthcare IT security standards
• Respond to and assist in mitigation of IT security incidents
• Monitor and report irregularities in system access logs
• Enforce password policies and patching protocols
• Log track and resolve tickets through the service desk system
• Triage and prioritize issues based on urgency and impact escalating as needed
• Provide frontline support for critical systems (e.g. PACS LIS radiology pharmacy)
  Assist clinicians with login device connectivity and system navigation
• Maintain and troubleshoot onsite IT hardware including WOWs printers badge readers and barcode scanners
• Coordinate resolution of issues involving integrated clinical and patient care equipment
• Respond rapidly to IT problems in high-priority areas such as OR and conference rooms
• Document incident resolutions and maintain the IT knowledgebase
• Generate and review reports on recurring issues and department-specific trends
• Monitor server and network alerts to ensure uptime and performance
• Conduct regular maintenance on servers VMs and storage systems
• Troubleshoot issues involving Windows/Linux environments
• Manage user access through Active Directory and related systems
• Create modify and disable user accounts profiles and login scripts
• Support onboarding and offboarding processes by managing systems access
• Use the organizations secure messaging platform in accordance with departmental protocols including timely receipt and responses to communications
• Perform other duties as assigned

Knowledge Skills and Abilities

• Working understanding of healthcare IT systems clinical workflows and EHR/EMR platforms (e.g. Epic Cerner Meditech PACS)
• Familiarity with HIPAA data privacy and IT security regulations within healthcare environments
• Familiarity with Citrix and Imprivata
• Proficiency with Windows OS standard office software and basic networking principles
• Knowledge of system administration tools such as Active Directory ticketing platforms and remote support systems
• Exposure to or experience with clinical application support and healthcare-specific software is preferred
• Strong troubleshooting skills for resolving hardware software and connectivity issues across clinical and administrative systems
• Ability to clearly document technical procedures known issues and user-facing guides
• Effective interpersonal and communication skills especially when working with non-technical healthcare staff
• Capable of training users supporting software rollouts and managing access controls
• Highly organized and consistent in following technical documentation and established procedures
• Learn and adapt quickly within a dynamic clinical setting
• Work independently to manage daily support activities and escalate complex issues appropriately
• Prioritize and resolve multiple support requests in a fast-paced environment
• Collaborate effectively with cross-functional teams vendors and project stakeholders during system upgrades and technology deployments
• Deliver courteous efficient and professional IT support with a focus on service excellence
• Effective English communication in verbal and written form
• Carry out organization customer service standards
• Successfully demonstrate organization-wide performance review competencies

Qualifications:

• Demonstrates eligibility for employment in the U.S.
• Associates degree in Information Technology Computer Science Healthcare Informatics or a related field required.
• Experience in IT support required
• Experience in a clinical or hospital setting preferred
• Experience with Thin Clients preferred
• Must possess a cell phone that interfaces with the organizations secure messaging system

Benefits:

• Comprehensive health dental and vision insurance
• Health Savings Account with an employer contribution
• Company paid life insurance
• Free meals
• PTO
• 401(k) retirement plan with 4% company match
• Tuition reimbursement
• Wellness reimbursement

Required Experience:

Unclear Seniority