Executive - Customer Service
Executive - Customer Service
Posted on :
31-07-2025
Employer Active
1 Vacancy
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Job Description
Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world!
Purpose of the Job:
- To facilitate the completion of documentation formalities dispatch of orders and assist in timely product delivery to the customers.
- Assisting External Sales for coordination with Plant Orders execution A/R Production Planning.
- Interact seamlessly and proactively to customer queries.
- Periodic MIS reports to Manager and Management.
Description of main tasks:
- The Incumbent is responsible for the following tasks:
Order input in SAP
- To receive and Enter Order into system as per the Process Defined. Accurate and timely order entry. Ensure accuracy and review of open orders with Sales.
Dispatch/Shipping Info
- To ensure timely clearance and documentation with clear dispatch Instructions to Logistics for invoicing and shipping to Customers.
Co Ordination Negotiation with Freight Forwarder Transporters
- To coordinate negotiate effectively with Freight Forwarders and Transporters for Overseas and Domestic consignments. Ensure timely availability of vehicles containers for dispatch and billing.
Forecasting and Production planning.
- To receive forecast from Sales and closely coordinate with Production planning for Inventory and subsequent dispatch Invoicing.
Document Proofing
- To check Invoice & all Documentation as per customer Purchase Order and sending to customer within 2 working case of LC submission as per LC conditions.
Support External Sales
- Support in Collection of Statutory forms& Collection of Overdues Tracking.
- Provide Admin Support to Sales.
- Issuing Credit/Debit Notes
- Issue Test Certificates other documents under instructions from External Sales as defined by product Manager/Plant Manager
- Provide Sales Reports to Sales Managers & Accounts
- Tracking and resolving of Customer Complaints.
Job Specifications
Professional Education
- Graduate preferably B. Com. / .
- MBA - Added Advantage.
Professional Experience (how long)
- 3 - 6 Yrs.
In which areas
- Commercial / Customer Support Management Sales Support Business administration Supply Chain Management Taxation Import/Export.
Other specific skills/ knowledge
- Hands on experience on SAP Indirect Taxes Commercial Terms and Conditions
- Interpersonal Skills
- Planning & Execution
- Multi-Tasking
- Attention to details
- Analytical Abilities
- Commercial Accumen
Time Type:
Full timeEmployment Type
Full-Time
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