Fulfillment Associate
Fulfillment Associate
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Job Description
As a Fulfillment Associate you will work as part of a team in support of our Business Entity and UCC Lien search business. You will play a vital role in ensuring customer orders are accurately processed on time. You will also contribute to streamlining order entry administration and work processes to deliver exceptional customer service. This position provides an excellent opportunity to begin a career in operations by supporting the team and learning foundational skills.
In this role. you will report to the Manager Fulfillment and work daily from our Wilmington DE office. The work schedule for this position is from 3:00 PM-12:00 AM. There is a 10% shift differential.
Responsibilities:
Accurately enter orders into the system.
Perform order administration tasks.
Support a quality assurance focus and report any discrepancies.
Maintain operational documents and records.
Ensure customer service standards are met.
Respond to basic customer inquiries.
Help with general administrative duties as needed.
Ability to work the schedule 3:00 PM-12:00 AM.
Skills:
Order Entry Systems: Proficiency in using order entry software.
Attention to Detail: Ability to maintain accuracy in order processing.
Customer Service: Basic understanding of customer service principles.
Communication: Effective verbal and written communication skills.
Time Management: Ability to manage time and prioritize tasks.
Team Collaboration: Willingness to work collaboratively with team members.
Minimum Qualifications:
Work experience: 1 year experience in a customer service restaurant retail or office environment.
Education/Training: High School diploma or equivalent. Some college preferred.
Benefits:
A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life including Medical Dental & Vision Plans 401(k) FSA/HSA Commuter Benefits Tuition Assistance Plan Vacation and Sick Time and Paid Parental Leave. Full details of our benefits are available - Matters: Wolters Kluwer strives for an inclusive company culture in which we attract develop and retain diverse talent to achieve our strategy. As a global company having a diverse workforce is of the utmost importance. Weve been recognized by employees as a European Diversity Leader in the Financial Times as one of Forbes Americas Best Employers for Diversity inand 2020 and as one of Forbes Americas Best Employers for Women inand 2018. In 2020 we placed third in the Female Board Index and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Documentation: Ability to maintain and organize operational documents.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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