Suites Supervisor (Toronto Blue Jays)
Suites Supervisor (Toronto Blue Jays)
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Job Description
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports entertainment and live events. Together we combine unmatched expertise with a global reach offering end-to-end solutions from venue development and event booking to revenue strategy and hospitality.
Legendsbrings a 360-degree data-driven approach across Global Partnerships Hospitality Merchandise and Attractions working with top-tier clients to deliver exceptional experiences.
ASM Global the world leader in venue management and live event production oversees 350 iconic venues stadiums arenas conventions centers and theaters.
Our organization is committed to building an inclusive innovativeenvironment where differences drive solutionsthat benefit our team members guests and partners. Guided by our values of respect integrity and accountability we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment Join us to make legends happen!
THE POSITION
Supervise assigned suites and premium staff during events ensuring compliance with service timelines food safety and alcohol regulations.
Conduct pre- and post-event walkthroughs of assigned suites for readiness cleanliness and inventory.
Provide in-the-moment coaching and performance feedback to team members.
Support suite openings in-event service needs VIP handling and suite closings.
Resolve guest concerns promptly and professionally escalating as required.
Coordinate with culinary teams pantry coordinators and runners to manage real-time food and beverage logistics.
Monitor the use and condition of equipment inventory and small wares.
Serve as a liaison between frontline staff and the Suites Manager / Sr. Suites Manager.
Ensure operational documentation (e.g. suite checklists issue logs stock reports) is completed accurately.
Perform additional tasks as directed by management.
Must be at least 18 years of age.
Valid Smart Serve certification required.
Minimum 1 year of experience in a supervisory or team lead role in hospitality or food & beverage.
Strong communication multitasking and problem-solving skills.
Ability to remain calm and professional in high-pressure environments.
Must be able to work evenings weekends and holidays.
Understanding of food safety standards and premium service delivery.
Ability to lift up to 30 lbs and stand/walk for extended periods.
Seasonal Part-Time Non-Unionized.
Must be able to stand and walk for long periods of time during events.
Fast-paced high-volume event environment involving exposure to heated kitchen areas stairwells elevators and suite spaces.
Frequent movement between suites pantries and service corridors.
Must be available to work evenings weekends and holidays.
Radio Communication Devices
Telephone
Printer / Chit Printer Systems
Tablet or POS Terminal (for status updates and coordination)
Office Equipment (Occasionally: adding machine photocopier)
EMPLOYMENT EQUITY AND ACCESSIBILITY
Legends and ASM Global are proud to be equal opportunity employers committed to creating a diverse and inclusive workplace that reflects the communities we serve. All qualified applicants will receive consideration for employment without regard to race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity or expression age marital status family status or disability in accordance with the Ontario Human Rights Code. In compliance with the Accessibility for Ontarians with Disabilities Act (AODA) accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us in advance and we will work with you to meet your needs.
Required Experience:
Manager
Employment Type
Full Time
