Customer Care Coordinator
Customer Care Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
Senior Customer Sales Support ManagerYour role and responsibilities
In this role you will play a critical role in ensuring seamless order management and customer satisfaction as a customer supporting asset to the customer experience team. This position is responsible for monitoring and resolving issues across the order lifecycle coordinating with internal teams and supporting electronic data interchange (EDI) processes. The ideal candidate is detail-oriented proactive and thrives in a fast-paced environment.
The work model for the role is: #LI - Hybrid
This role is contributing to the Motion Drive Products Division in New Berlin WI area.
Key Responsibilities
Open Order Reports - Monitor and analyze open order reports to ensure timely fulfillment and identify potential delays or discrepancies.
Maker-Checker Process - Perform maker-checker validation to ensure accuracy and compliance in order processing and documentation.
Dispute Resolution - Investigate and resolve customer disputes related to orders shipments pricing and invoicing in collaboration with relevant departments.
Advanced Shipment Notifications (ASN) - Manage and verify ASNs to ensure customers receive accurate and timely shipment information.
DCT Assignment - Assign and track DCT (Delivery Confirmation Tracking) codes to ensure proper documentation and traceability of shipments.
Unconfirmed Lines - Identify and follow up on unconfirmed order lines to ensure completeness and accuracy of customer orders.
EDI Error Sorting - Assist in sorting and resolving EDI errors both internal and external by coordinating with IT and trading partners to maintain data integrity.
Our Team Dynamics
Our teams support each other collaborate and never stop learning. Everyone brings something unique and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the role
Bachelors degree in Business Supply Chain or related field (preferred)
1 years of experience in customer service order management or logistics
Familiarity with ERP systems and EDI platforms
Proficiency in Microsoft Excel and reporting tools
Experience with dispute resolution and root cause analysis
Understanding of supply chain workflows and shipping documentation
Candidates must already have a work authorization that would permit them to work for ABB in the US.
Whats in it for you
We empower you to take initiative challenge ideas and lead with confidence. Youll grow through meaningful work continuous learning and support thats tailored to your goals. Every idea you share and every action you take contributes to something bigger.
Benefits
Our benefits Competitive comprehensive and crafted with you in mind.
More about us
ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products global scale and local presence the Division helps customers to improve energy efficiency productivity and safety.
We look forward to receiving your application. If you want to discover more about ABB take another look at our website .
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.
Call to Action
Be part of something bigger. This is where progress is powered teams initiate action and we move the world forward together. Run What Runs the World.
EVP Hashtags
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Required Experience:
IC
Employment Type
Full-Time
