Resident Services Associate- Cedarbrook
Resident Services Associate- Cedarbrook
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$ 16 - 18
1 Vacancy
Job Description
Job Details
Description
DEPARTMENT: Cedarbrook
POSITION: Resident Services Associate
SUPERVISION: Director of Patient Services / Assisted Living Program (ALP) Case Manager
HOURS: Full-time Monday- Friday 8am to 4pm
PAY RATE: $16.00-$18.00/Hour commensurate with experience
Responsibilities & Duties:
Answer internal and external telephone calls promptly and professionally identifying self and position to callers.
Assist callers directly or refer them to the appropriate staff to ensure prompt resolution and customer satisfaction.
Record and relay accurate telephone messages in a courteous and timely manner.
Refer resident or family concerns/complaints to the appropriate Case Manager or the Vice President of Assisted Living Services. Maintain the Grievance/Complaint Log.
Refer staff concerns to the appropriate supervisory personnel.
Prepare and type letters memos and other documents for department managers including Resident Council meeting minutes and assigned reports.
Distribute paychecks.
Welcome and assist residents families and visitors with the sign-in process and provide directions within the facility.
Review and communicate COVID-19 or other infection control-related guidelines with all visitors upon entry.
Scan paper documents and assist Case Managers in ensuring accurate documentation within the PointClickCare Electronic Medical Record (EMR).
Generate and distribute EMR reports to appropriate recipients including medical providers via fax or phone as needed.
Support facility tours as requested.
Assist Case Managers in collecting clinical information from external providers and in scheduling resident appointments as needed.
Uphold the highest ethical standards in accordance with the facilitys corporate compliance plan and all applicable laws.
Ensure strict adherence to confidentiality standards when accessing or handling protected health information (PHI) for residents and staff.
Perform other duties as assigned by the EH Case Manager ALP Case Manager Director of Patient Services or Vice President of Assisted Living Services.
Qualifications
High School Diploma or GED required; Associates Degree in Secretarial Science or related field preferred.
Post-secondary education or training relevant to a healthcare setting will be considered.
Proficiency with Microsoft Office Suite (Word Excel Outlook) preferred.
Strong commitment to high-quality customer service and professionalism in interactions with residents families coworkers and the publicboth in person and by telephone.
Effective problem-solving skills with the ability to achieve positive customer outcomes.
Strong organizational and time management skills with the ability to prioritize multiple tasks.
Demonstrated ability to maintain strict confidentiality regarding all resident-related information.
Alignment with Cedarbrooks core values of ethics relationships and success as evidenced by day-to-day conduct.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Additional Information:
Charles T. Sitrin Health Care Center Inc. endeavors to make applying for a position accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact HR Department/Recruiter/Human Resources at or
Sitrin is an affirmative action/equal opportunity employer. Women minorities veterans and persons with disabilities are encouraged to apply.
Required Experience:
IC
Employment Type
Full-Time
