Sea Export manager
Sea Export manager
Posted on :
31-07-2025
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1 Vacancy
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Job Description
Reports to: Manager Sea Freight & Road (Local Imports & Exports)
Direct Reports: Declaration Team Leader Shipping Liaison and Operations Team
Role Purpose
We re looking for a hands-on experienced Sea Exports Manager to lead our export operations out of Kenya. This role is all about ensuring smooth day-to-day operations delivering top-notch service to our clients managing risks and driving continuous improvement in line with company goals.
What You ll Be Doing
- Team Management & Leadership
- Lead and motivate the sea exports team keeping them updated on changes and company goals.
- Coach and develop team members oversee performance evaluations and ensure smooth onboarding and training for new staff.
- Manage team schedules absences and workflow transitions when organizational changes occur.
- Process & Quality Management
- Build and maintain a strong operational structure with the right expertise and resources.
- Review and implement Standard Operating Procedures (SOPs) to ensure consistent high-quality service.
- Monitor performance through regular audits and quality checks.
- Operations Coordination
- Oversee the end-to-end export process to guarantee that clients get the level of service they pay for.
- Work closely with internal teams (Finance Legal Insurance Risk etc.) to ensure smooth operations.
- Risk & Cost Control
- Put measures in place to minimize extra costs (demurrage storage etc.).
- Ensure accurate billing and compliance with contractual KPIs.
- Handle customer disputes in collaboration with legal and insurance teams and implement preventive measures for recurring issues.
- Reporting & Insights
- Track and report on operational performance risks and market trends.
- Provide monthly updates to management highlighting key customer accounts financial performance and market outlook.
Requirements
What We re Looking For
- Experience: 5 years in a busy clearing & forwarding company (with at least 1 year in a managerial role handling sea exports).
- Education: Business degree plus a Diploma in Clearing & Freight Forwarding or a related field.
- Skills: Strong leadership communication decision-making and organizational skills; computer literacy is a must.
- Attributes: Proactive detail-oriented a team player and committed to integrity and excellence.
Key Targets & KPIs
- 100% adherence to service KPIs.
- Eliminate non-recoverable costs (truck detention demurrage storage).
- Timely invoicing within 48 hours of the last logistics event.
- Over 98% accuracy on documentation and process completeness.
- Drive business growth by adding at least 50 TEUs/month from new clients.
What We re Looking For Experience: 5+ years in a busy clearing & forwarding company (with at least 1 year in a managerial role handling sea exports). Education: Business degree plus a Diploma in Clearing & Freight Forwarding or a related field. Skills: Strong leadership, communication, decision-making, and organizational skills; computer literacy is a must. Attributes: Proactive, detail-oriented, a team player, and committed to integrity and excellence. Key Targets & KPIs 100% adherence to service KPIs. Eliminate non-recoverable costs (truck detention, demurrage, storage). Timely invoicing within 48 hours of the last logistics event. Over 98% accuracy on documentation and process completeness. Drive business growth by adding at least 50 TEUs/month from new clients.
Employment Type
Full Time
Key Skills
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