Operations Excellence Manager

Operations Excellence Manager (37 hours per week Permanent)

Location: Contractual base in Salvus House Durham / Pearl House Peterborough with hybrid working opportunities

Salary:plus a discretionary bonus potential of up to 8% of annual salary

Job Level: C

Reporting to: Director of Operations

We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.

ABOUT US

Wave is a leading national business water retailer helping over 300000 customers across the UK to benefit from the non-household water market. Were dedicated to helping businesses lower water use be more water efficient and reduce costs all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021 reclaim the title in 2023. Most recently we celebrate the win again in 2025 where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do making a positive difference to the environment and society.

The culture at Wave is like nowhere else. Were committed to a happy healthy place to work and have a working environment which supports continuous learning and development one where people can really flourish. Our people are at the centre of everything we do. Joining us means youd be part of a team of over 300 people working flexibly across two UK based offices. Youll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

WHATS IN IT FOR YOU

Wealth

• Excellent pension scheme - we will double match your contribution up to a maximum of 5% employee contribution and 10% from Wave
• Bonus potential
• Perkbox membership with a vast range of perks - high street savings (fashion retailers supermarkets and restaurants) discounted cinema tickets travel and holiday discounts and online fitness classes
• Income protection scheme
• Personal accident insurance
• 4x salary life assurance
• Free onsite parking

Time off

• 24 days holiday rising to 26 (plus bank holidays)
• A day off for your birthday
• Half a day on Christmas Eve and New Years Eve
• The option to buy holidays
• 1 day paid volunteering

Wellbeing

• Hybrid/Flexible working
• Healthcare cashback and healthcare scheme
• Cycle to work scheme
• Annual conference and Christmas party
• 24/7 Employee Assistance Programme
• Free flu shots

Family Friendly

• Enhanced maternity and paternity pay
• Enhanced shared parental and adoption leave
• We care about you as an employee and have a range of resources available to both you and your family

THE ROLE IN A NUTSHELL

The Operations Excellence Manager is part of the Operations Directorate who are collectively responsible for the core customer elements ensuring complete accurate and timely accounts management. The Operations Excellence Manager is a new exciting role acting as a business partner across our operations colleagues. This role will cover policies processes key operations controls quality change readiness incident management audit support as well as business case tracking. Creating a framework which will helps us embed and maintain our Right First-Time mantra and Customer Focus.

WHAT WILL YOUR TYPICAL DAY LOOK LIKE

Youll be working directly with your colleagues and the Operations Director as well as other teams across Wave on new issues identified investigating existing issues gaps root causes and defining potential solutions and fixes. Youll engage in cross business changes and new projects to ensure we are business ready for those changes defining and carrying forward into risks and opportunities.

WHAT DO WE NEED FROM YOU

• Attention to detail
• Ability to handle multiple tasks
• Strong analytical & problem-solving skills
• Excellent written and verbal communication skills

Youll be experienced in:

• Documentation library management
• Quality assurance and checking frameworks and implementation
• Business case creation and tracking
• Data literacy

Please refer to the essential criteria in thejob description as this is what you will be shortlisted against.

Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people we would love to hear from you.

BE YOURSELF OUR DIFFERENCES MAKE US STRONGER

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause neurodiversity or any other reason please do let us know by contacting .

Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.

Closing date: 4pm on 4 August 2025

Interviews are planned for 11 August 2025

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