Inquiries and Decisions Officers
Inquiries and Decisions Officers
Posted on :
31-07-2025
Employer Active
1 Vacancy
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Job Description
3 months contract with local authority
We are seeking a dedicated Homelessness Service Officer to join our team and play a crucial role in delivering high-quality services to individuals and families facing homelessness. The ideal candidate will be passionate about making a positive impact on peoples lives and will work diligently to ensure that every individual receives the support they need. As a Homelessness Service Officer you will be responsible for assessing applications making decisions in accordance with relevant legislation and providing empathetic and responsive customer care. You will also collaborate with internal and external stakeholders to support vulnerable individuals and contribute to the prevention of homelessness.
Responsibilities:
- Conduct assessments and make decisions on homelessness applications ensuring compliance with relevant legislation
- Provide empathetic and responsive customer care placing the customer at the heart of service delivery
- Contribute to relevant case conferences with internal council services and provide advice on homelessness-related matters
- Support council initiatives for complex and vulnerable persons such as rough sleepers asylum seekers/refugees and victims/survivors of domestic abuse
- Ensure compliance with safeguarding responsibilities for adults and children at risk
- Develop and maintain effective working relationships with other council teams services and external agencies
- Make onward referrals to relevant support agencies public sector bodies and voluntary sector organizations
- Support the Homeless Assessment Manager with detailed information in response to enquiries and complaints
- Maintain effective ongoing working relationships and partnerships with other council services and external agencies
- Provide clear accountable and person-centered services that are responsive to customer/client needs
- Conduct periodic home visits as required as part of the enquiries process
Requirements
- Bachelors degree in social work public administration or a related field (preferred)
- Knowledge of relevant homelessness legislation and procedures
- Strong communication and interpersonal skills
- Ability to work empathetically and effectively with individuals facing homelessness
- Understanding of trauma-informed care principles
- Experience in working with vulnerable populations
- Familiarity with safeguarding responsibilities for adults and children at risk
- Ability to collaborate with internal and external stakeholders
- Strong organizational and decision-making skills
- Commitment to delivering high-quality and person-centered services
- Flexibility to undertake other duties as required
Requirements: Full-time availability for a year Ability to work 36 hours per week Resilient and able to thrive in challenging situations Attention to detail and creative problem-solving skills Comfortable with confrontation and able to deal with difficult situations Availability for out-of-hours meetings and lone working Daily use of a car and a full driving license
Employment Type
Full Time
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