Quality Claim Advisor
Quality Claim Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Quality Claim Advisor
Full-time Quality Location Olathe KS 66062
As a Quality Claim Advisor at TVH youll be the key point of contact for resolving quality issues related to returned parts. This role is ideal for someone with mechanical aptitude problem-solving skills and experience in small machinery or forklift repair. Youll analyze claims inspect parts work with internal teams to drive improvements and provide technical feedback to support customer satisfaction.
YOUR ROLE AND RESPONSIBILITIES
Investigate and process quality claims submitted by Customer Service and suppliers
Perform root-cause analysis to determine if issues stem from part defects installation errors or other factors
Inspect returned parts and determine disposition (usable defective requires further inspection)
Issue stock alerts and flag defective products for incoming inspection
Communicate technical decisions on claim acceptance/refusal to sales and customer service teams
Work closely with product buyers to suggest and implement part improvements
Provide guidance on returns where the condition of the part is unclear
Collaborate with Advanced Quality Claim Advisors for knowledge sharing and best practices
Use basic measuring tools and document findings in internal systems
HOW TO SUCCEED
35 years of experience in quality inspection small machinery repair or forklift-related roles Required
Strong understanding of forklift/small equipment parts and their typical failure points
Ability to communicate clearly via phone and email with internal stakeholders
Solid computer skills and comfort working in multiple systems
Self-starter with strong attention to detail and problem-solving skills
Positive attitude and an ability to work independently or as part of a team
BENEFITS
Youll be part of a people-centric culture where your well-being matters. Our comprehensive package offers standard benefits such as medical dental and vision plus unique perks like an onsite health clinic and an incredible dollar-for-dollar 401(k) match up to 6%. At our HQ enjoy an onsite preschool restaurant and access to wellness areas.
We also offer:
On-site training and career development opportunities
Access to LinkedIn Learning and internal learning tools
On-site restaurant caf preschool employee garden and green spaces
Wellness and fitness facilities on campus
PEOPLE ARE AT OUR HEART
TVH is a global business with a family atmosphere where people are at the center. We value clarity mutual respect kindness and open communication. Our people are down-to-earth collaborative and open to new ideas.
ABOUT TVH
TVH is a global one-stop shop for spare parts and accessories for forklift trucks industrial equipment and agricultural machinery. With over 4600 employees worldwide TVH thrives on innovation integrity and initiative.
TVH is an Equal Opportunity Employer. We do not discriminate based on race color religion national origin sex sexual orientation gender identity age disability or genetic information.
APPLY NOW!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
