Associate Director of Community Housing

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing supportive services and building collaborative partnerships. With 40 programs LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive customized case management through site-based programs and community outreach.

POSITION PURPOSE

Reporting to the Vice President of Programs and Services the Associate Director of Community Housing provides strategic leadership and oversight for a portfolio of programs within their assigned section of the department. This role ensures the successful delivery of services by supervising Program Managers and/or Program Directors aligning program operations with agency values and advancing organizational goals. The Associate Director fosters collaboration across teams manages complex systems and partnerships and ensures accountability to contract outcomes budget performance and quality standards. They serve as a key leader in shaping the programs vision supporting staff development and enhancing the departments overall impact.

The Associate Director of Community Housing is responsible for overseeing all scattered-site and community-based housing programs including rental assistance housing navigation and retention services. This role supports teams that help clients secure and maintain permanent housing in partnership with landlords and public systems. The Associate Director ensures alignment with funder requirements promotes strong community partnerships and leads the development of housing pipelines and innovative strategies to reduce homelessness. They oversee multiple Program Managers and/or Program Directors ensuring high-quality service delivery focused on housing stability client empowerment and equitable access to housing resources.

ESSENTIAL JOB RESPONSIBILITIES

Director Responsibilities

• Provides strategic leadership and oversight to a portfolio of programs across multiple sites/areas.

• Supervises and supports Program Managers and/or Program Directors and other key staff guiding them in program implementation staff development and service excellence.

• Collaborates with internal and external stakeholders to ensure alignment with organizational values and mission.

• Oversees program performance contract compliance and reporting to funders.

• Leads with a trauma-informed strengths-based and equity-driven approach.

• Promotes a culture of accountability continuous improvement and client-centered care.

General Agency Responsibilities

• Attend team staff partner and board meetings and fundraising events as needed.

• Participate in agency-wide initiatives and activities that support LifeMoves mission.

• Fully participate in all required trainings. This includes completing trainings by assigned deadlines actively engaging during sessions and applying what you learn to your daily work.

  • Training expectations in the first 90 days of employment include but are not limited to CPR Mental Health/First Aid (MHFA) Nonviolent Crisis Intervention Training HMIS and internal database training.

  • Additional required trainings through our online Learning Management System Relias include but are not limited to Clients Experience of Trauma-Informed Care Working with Individuals Experiencing Homelessness Overview of Serious Mental Illness for Paraprofessionals Working with Individuals Experiencing Homelessness and Substance Use Disorder An Overview of Substance Use Disorders Strategies for Preventing and De-escalating Hostile Situations Recognizing and Responding to a Person in Crisis Maintaining Professional Boundaries Overcoming Barriers to LGBTQ Affirming Behavioral Health Services Privacy and Confidentiality for Non-HIPAA Covered Entities Child/Elder/Dependent Abuse Prevention and Mandated Reporting Preventing Identifying and Responding to Abuse and Neglect Reporting Elder and Dependent Adult Abuse in California Identifying and Responding to Child Abuse and Neglect

Community Housing Responsibilities

• Leads rental assistance rapid rehousing and below-market rent and permanent supportive housing programs.

• Ensures strong landlord relationships and housing retention strategies.

• Guides program design to align with principles of housing first harm reduction and eviction prevention.

Perform other duties as assigned to support the program department and organizations needs.

QUALIFICATIONS

Educational Requirement: Bachelors degree or equivalent experience comparable to the following background/qualifications:

Service Level Qualifications

• Willingness and ability to work with people from all backgrounds with care respect and empathy. Understands and is committed to learning about diversity equity inclusion and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness respect and non-judgment.

• Manages stress and emotions professionally remaining calm and supportive even under pressure. Understands and practices de-escalation techniques to support safety and positive client outcomes.

• Open to feedback asks questions and shows a strong growth mindset focused on continuous learning. Curious and motivated to learn about trauma-informed care crisis support and harm reduction practices.

• Works well both independently and as part of a collaborative team. Follows directions communicates clearly and seeks help or clarification when needed.

• Maintains clear unbiased and professional documentation and communication.

• Demonstrates organizational skills and attention to detail to support smooth daily operations. Shows initiative takes responsibility for tasks and engages actively with clients coworkers and community partners.

• Comfortable using basic technology including phone and messaging systems email Microsoft Word Excel and databases to complete administrative tasks case management reporting and tracking outcomes and performance management software.

Care Level Qualifications:

• Actively advocates for clients particularly in navigating systems accessing benefits and ensuring equitable treatment. Demonstrates the ability to advocate on behalf of clients with various providers and agencies.

• Able to identify and leverage community resources and services to meet clients diverse needs. Effectively directs clients to appropriate housing employment health and social service programs.

• Utilizes strong problem-solving skills to research issues track resources and find solutions for clients needs including housing employment and health and well-being.

• Builds and nurtures effective partnerships with community organizations service providers and external agencies. Demonstrates strong communication and collaboration skills to advocate for and serve clients.

Program Leadership Qualifications:

• Capable of effectively delegating tasks when working with teams ensuring responsibilities are balanced and tasks are completed efficiently.

• Able to respond calmly and effectively to crises offering support and utilizing de-escalation strategies.

• Minimum of 5 years of direct experience providing housing-related services (i.e. permanent supportive housing property management rapid rehousing etc.) within a human services or social services setting with a focus on supporting vulnerable populations and navigating complex systems.

• Maintains clear and professional boundaries with clients colleagues and community partners balancing empathy with professionalism to prevent burnout. Guides and supports supervisees in understanding and setting their own healthy boundaries offering advice and encouragement in navigating challenges. Helps staff recognize signs of boundary crossing and develop strategies for maintaining personal and professional limits in a trauma-informed strengths-based manner.

• Promotes a safe and supportive environment where staff can discuss boundary-related issues without judgment utilizing reflective practices and feedback to strengthen their skills. Models boundary-setting behaviors consistently demonstrating the importance of self-awareness self-care and sustainability in the human services field.

• Mental Health First Aid or similar qualifications. Knowledge of or experience with harm reduction principles and practices.

• Able to model agency values program model and philosophy consistently in everyday interactions. Displays the ability to embody the core principles of the organizations mission in practice.

• Comfortable facilitating group discussions workshops or meetings to support clients growth education and empowerment. Uses group settings to foster learning collaboration and positive group dynamics.

• Public speaking experience.

• Property Management/Housing Knowledge: Working knowledge of Fair Housing laws and ADA compliance required; LIHTC certification or similar experience helpful.

• Two years of experience with budget management (experience managing budgets that include housing/rental subsidies for clients strongly preferred).

• At least three years of experience successfully meeting contract or program deliverables including partnership with the Grants team reporting on metrics drafting narratives etc.

• Ability to anticipate future needs and changes in programming.

SUPERVISORY RESPONSIBILITIES

• Supervision of Program Directors within their area of the Programs & Services Department. At least five years of experience supervising staff ideally within a non-profit setting with success in coaching mentoring and supporting staff accountability.

TRAVEL REQUIREMENTS

• This position requires regular travel between agency sites community partner locations client service events and external meetings. As such:

  • A valid California drivers license and reliable transportation are required.

  • Must be able to travel throughout the Bay Area as part of regular duties.

  • Mileage reimbursement is provided in accordance with agency policy.

  • Occasional evening or weekend travel may be required to attend community events or support client services.

  • Must maintain vehicle insurance as required by law and agency policy.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position the employee is regularly required to talk hear and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects tools or controls. The employee must often stand walk sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific visual abilities required for this position include close vision distance vision and the ability to adjust focus.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age race color religion sex national origin political affiliation marital status physical or mental disability (non-disqualifying) sexual orientation membership or non-membership in an employee organization personal favoritism lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural of color Native/Indigenous with disabilities who identify as LGBTQIA or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive equitable and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job duties and responsibilities that may be inherent in a job reasonably required for its performance or required due to the changing nature of the job shall also be considered part of the job holders responsibility.

If you require a disability accommodation during the application process please contact the Human Resources Department at

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