Solution Integration & Implementation Manager
Solution Integration & Implementation Manager
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Job Description
Job ID: 201001
Required Travel :Minimal
Managerial - Yes
Location: :Italy - Milano (Customer site)
Who are we
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit
In one sentence
The Solution Integration & Implementation Manager plays a critical cross-functional role within a telecommunications organization acting as the bridge between customer and technical delivery units. Their core responsibility is to ensure that customer requirements are accurately captured analyzed and translated into actionable technical specifications that are fully aligned with the capabilities constraints and roadmap of existing products and platforms.
What will your job look like
1. Requirement Gathering & Analysis
o Collaborate closely with customers and solution architects to gather business and functional requirements.
o Conduct gap analysis between customer needs and available product features.
2. Translation into Technical Specifications
o Translate business requirements into clear unambiguous technical documentation workflows and use cases.
o Ensure specifications are detailed enough for development provisioning and operational teams to implement.
3. Alignment with Product Features
o Validate that customer expectations are feasible within current product capabilities or identify necessary customizations.
o Liaise with product management to assess roadmap alignment and flag required feature enhancements when needed.
4. Process Design & Optimization
o Design or refine end-to-end business processes to support the implementation of the required solution.
o Identify inefficiencies and propose improvements to streamline delivery and operational workflows.
5. Cross-Functional Coordination
o Act as the focal point between sales engineering product management IT and service delivery teams.
o Ensure consistency in understanding across all stakeholders and manage traceability of requirements throughout the solution lifecycle.
6. Documentation & Governance
o Produce and maintain business process documentation technical specifications and change requests.
o Ensure that all specifications comply with internal standards customer contracts and regulatory requirements.
7. Support During Implementation
o Provide subject matter expertise during solution deployment and testing.
o Act as the escalation point for requirement-related clarifications or issues during delivery.
All you need is...
1. Domain Knowledge
Telecommunications & BSS/OSS
Telecom order-to-cash lifecycle
BSS components: CRM COM SOM Billing Mediation
OSS components: Inventory Provisioning Activation
TM Forum standards: SID eTOM TAM Open APIs (Nice to have)
Product Lifecycle Management (PLM)
2. Functional Skills
COM (Customer Order Management)
Order capture validation decomposition orchestration
Order fallout handling and recovery
Workflow and Order orchestration
Fulfillment process design
Service chaining and dependency mapping (nice to have)
Catalogue Management
Product Service Resource Catalogues
Hierarchical modeling of product/service/resource
Bundling & unbundling of offers
Versioning & lifecycle of catalogue entries
Integration with CPQ (Configure-Price-Quote) engines
Why you will love this job:
You will work on large challenging and complex programs.
You will be able to work with and lead the best and brightest minds to collaborate across accounts/regions to provide a single voice.
You will have the opportunity to lead and work with the industrys most advanced technologies.
Required Experience:
Manager
Employment Type
Full Time
