National Accounts Specialist, SBS
National Accounts Specialist, SBS
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Job Description
I. Job Summary
The Strategic Account Specialist manages client relationships to ensure daily and future business needs are met. This includes delivering contract expectations reporting activities and completing special projects as assigned. The Strategic Account Specialist is an internal liaison between customers and various Strategic Accounts departments. This individual communicates effectively with the corporate customer as well as internally throughout the organization.
II. Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Serve as internal liaison to the Strategic Account Manager in managing various customer requests and requirements that are above and beyond customer service or other back office support. Includes service coordination and customer bid process management.
- Produce detailed reports
- Provide data analysis
- Address and resolve day to day customer business needs
- Respond to and engage with internal teams to resolve and elevate client issues
- Ensure the terms and conditions of the contract are adhered to
- Partner with SAM and/or PM to understand business needs and strategies
- Develop Quarterly Business Reviews
- Manage duties related to client as assigned
III. Supervisory Responsibilities
This role has no supervisory responsibilities.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
- Education: Bachelors Degree or in lieu of degree High School or GED or High School Equivalency and four (4) years of work experience.
- Experience: One (1) year of experience with responsibility in project/business management and/or sales industry experience (in addition to education requirement).
- Applicable experience may be substituted for education requirements.
B. Certificates Licenses Registrations or Other Requirements
C. Other Knowledge Skills or Abilities Required
- Microsoft Office strong communication and project management skills
- Bilingual (French and English) is an asset
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding machine operation etc.) most of the work day;
- Required to exert physical effort in handling objects less than 30 pounds rarely;
- Required to be exposed to physical occupational risks (such as cuts burns exposure to toxic chemicals etc.) rarely;
- Required to be exposed to physical environment which involves dirt odors noise weather extremes or similar elements rarely;
- Normal setting for this job is: office setting.
Benefits
At Waste Management each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Pension and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for please click Apply.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
