Groups & Events Sales Executive
Groups & Events Sales Executive
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Job Description
W Rome is currently casting for a Groups & Events Sales Executive. Reporting to the Director of Sales the role isresponsible for managing the entire events and groups processfrom the initial inquiry through to contract planning execution and final billing. The talent will act as the key point of contact for clients ensuring a seamless and personalized experience while coordinating closely with all operational departments of the hotel. The talent will focus onto delivering exceptional luxury service and experience to the guests while maximizing revenue opportunities and reflecting W philosophy and values.
We are on the hunt of extraordinary passionate hospitality Talents who will be ready to join us as soon as possible.
About us
W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian between reverence for tradition and defiance of expectations a magnetic social hub shedding light on the future of the Eternal City.
What we offer
- Professional career progression at international level in 8000 Marriott hotels
- Learning and development opportunities online on the job and in class
- Discounts on hotel rooms gift shop items food and beverage
- Experienced management & motivated and engaging colleagues
- Charity events Wellbeing activities through the TakeCare program
- Canteen service and uniform
The impact youll make
What more could our guests want than outstanding service a clean comfortable room and delicious food and drink It will be your job to make sure they get even more from their stay with us. Reactively promotes all the options open to them as well as being on hand to answer any questions about our hotels and services youll make sure they know about everything they could wish for and more. Youll help create the warmest welcomes and most memorable visits and stays that keep them coming back again and again.
What youll do
Leads Management and conversion
- Qualify and answer all the groups & events leads follow-up with the clients and convert the inquiries into confirmed status.
- Conduct site inspections and client meetings to showcase the hotels offerings.
- Deliver timely brand-aligned proposals and maintain a dynamic organized sales pipeline.
- Oversee the contract process until signature before handing over to on-property teams for execution.
Coordination & Event organization
- Manage the planning and coordination of all event details working closely with clients to understand their needs and translate them into flawless executions.
- Liaise with a variety of departments such as (and not limited to) rooms kitchen banquet operations restaurants and barsto ensure all operational aspects of events are delivered to the highestluxury service standards.
- Prepare and deliver detailed and complete Banquet & Event Order with due anticipation and handle the weekly B.E.O. meeting with Operations.
Maximizing the Hotel Revenue
- Maintain accurate records of all bookings and communication using the hotels CRM and events management systems in order the sales strategy to always be aligned and efficient.
- Meet or exceed individual and team sales targets contributing to the hotels overall revenue goals.
- Upsell hotels outlets and services to increase the total RevPAR
- Stay informed on market trends competitors and industry developments.
- Support cross-selling opportunities within other Marriott properties
Customer experience and luxury service delivery
- Plan and deliver events together with the client while building strong relationships and encouraging repeat business.
- Understand and anticipate clients needs showing empathy so to ensure a personalized service and a one-of-a-kind luxury experience.
- Enroll guests to make them loyal to W Rome and Marriott and make them returning guests offering them the guarantee of a customized and personal-preferences-based service.
Post-event management
- Oversee the billing process ensuring timely payment and full reconciliation of accounts.
- Set-up proper billing accounts according to accounting policies.
- Conduct post-event evaluations with the clientsto gather feedback secure repeat business andto identify areas for improvement
What were looking for
- At least 3/5years of related work experience in sales or events in luxury hospitality
- Strong interpersonal communication (both written and verbal) and negotiation skills
- Confirmed organizational and time-management abilities
- Customer-care and luxury-service-delivery mindset
- Attention to detail problem-solving attitude and ability to manage multiple events at once
- Positive and outgoing personality and a team-first attitude
- Proficiency with events and sales software (e.g. Opera Delphi Salesforce or similar).
- Flexibility to work occasional evenings or weekends based on event schedules.
- Fluent English and Italian; additional languages are a plus
- EU work permit or EU citizenship required
Explore our very big world
As a world-class leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. And youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.
Youre welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
