Senior Specialist, Change Management and Adoption
Senior Specialist, Change Management and Adoption
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Job Description
Pour obtenir une traduction en franais de loffre demploi suivante veuillez envoyer un courriel . Les demandes seront traites dans un dlai de trois jours ouvrables et la priode de dpt des demandes sera prolonge de trois jours.
To obtain a French translation of the following job posting please email . Requests will be addressed within three business days and the application window will be extended by three business days.
At Ontario Health we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes experiences and value. How we work together is reflected through our five values: integrity inspiration tenacity humility and care.
What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:
Fully paid medical dental and vision coverage from your first day
a health care spending or wellness spending account
a premium defined benefit pension plan
three personal days and two float days annually
three weeks vacation to start (for individual contributors) increasing to four weeks after two years
career development opportunities
a collaborative values-based team culture
a wellness program
a hybrid working model
participation in Communities of Inclusion
Want to make a difference in your career Consider this opportunity.
Please note there are 2 roles available on this team:
- Permanent Full-time
- Temporary Full-time for 12 months
Senior Specialist Change Management and Adoption is responsible for working both independently and collaboratively in a fast-paced team setting to support client engagement facilitate regular business processes and provide support services to both internal and external stakeholders around access to and adoption of OH digital and virtual services. With strong comprehension of the healthcare sector landscape and digital health service offerings change management and client engagement best practices as well as maintaining awareness of client needs and demands the Senior Specialist executes and delivers key onboarding adoption and client engagement related activities and facilitates diverse requests and inquiries through the appropriate channels. The Senior Specialist is a trusted and valued partner to customer organizations and users and actively works with teams to build a harmonized customer experience.
Here is what you will be doing:
- Effectively communicates and interacts with a variety of stakeholders both internal and external.
- Maintains a thorough understanding of the line of business related policies procedures and standards.
- Develops processes and tools to support stakeholders implementation of OHs digital health products.
- Performs business and client requirement analysis in support of access to digital health products change management and client engagement projects and recommends strategies and solutions to achieve objectives.
- Develops and maintains process/solution documentation including workflows use cases user guides and training materials.
- Continuously seeks and identifies opportunities for the improvement of deployment operational and registration processes and procedures.
- Performs data collection and analysis in support of program and stakeholder objectives.
- Maintains awareness of and responds appropriately to customers that require culturally sensitive interactions. Looks for ways to promote and to support specific needs related to underserved and priority populations.
- Provides enhanced product program and sector specific support to customers in order to facilitate their use of DxH digital and virtual services.
- Applies knowledge of business objectives processes and requirements (including legal privacy policy security authentication technical) as it relates to access to digital and virtual services to support the delivery of projects and initiatives resulting in clients successful adoption.
- Ensures customers have the information and tools they need in a timely manner to accommodate and be ready for changes to their care delivery and workflows as a result of digital service updates and government policy changes.
- Be a subject matter expert in the practical use of all product service offerings tools and toolkits and provide accurate and valuable coaching to customers and internal staff.
- Build alignment with feedback programs to quickly identify product or workflow issues that are discovered during the creation and delivery of readiness content or support or while talking to customers.
- Ensures compliance with and adherence to Ontario Health provincial and legislated standards and protocols with respect to privacy and security of information.
- Provides strong client engagement support to external clients and partners as well as to internal stakeholders.
- Supports the team and team members to achieve success.
- Suggests strategies/means of improving performance of work.
- Initiates and champions change by actively looking for opportunities for improvements that result in efficiencies and improved business delivery and overall client experience.
- Leads change within the portfolio and workstreams both internally and externally by supporting rollout and change in products and processes to provincial partners and clients. Works with peers to implement and execute changes successfully.
- Provides coaching mentoring and training to more junior roles and new hires.
- Works to build consensus and has the support of management to help with decision making.
- Makes decisions that have limited/moderate impact.
- Ensure compliance with and adherence to Ontario Health provincial and legislated standards and protocols with respect to privacy and security of information.
Here is what you will need to be successful:
Education and Experience:
- An undergraduate Degree in Business Health Studies Public Administration or related field is required.
- Degree in education or certification in training preferably in the education of adults or equivalent experience.
- 3-5 years of project and/or program management experience in healthcare managing medium to large projects/programs.
- Experience in the facilitation and/or delivery of training content.
- Demonstrated customer relationship management skills.
- Experience working with the broader healthcare and/or healthcare IT sector is essential.
- Experience with and knowledge of Microsoft Office tools Microsoft Project and Microsoft Project Server.
- Skilled in the use of tools and technologies to support the creation of educational materials (Adobe Acrobat Pro Camtasia Articulate Storyline Learning Management Systems etc.).
- Understanding of change management and adoption principles and best practices to drive a structured approach for the people impacts of change due to process development transformation and/or technology implementation.
- Understanding of the digital health landscape in Ontario is an asset.
- Knowledge and proficient understanding of privacy legislation specifically Ontarios Personal Health Information Protection Act 2004 (PHIPA) is an asset.
- Knowledge of basic project management methodologies.
- Working knowledge of DxH services offerings tools and toolkits.
- Knowledge of adult learning principles and educational design.
- Cultural sensitivity and awareness of specific needs related to underserved and priority populations.
- Knowledge of quality improvement processes and evaluation tools is an asset.
- Knowledge of data collection and analysis is an asset.
Knowledge and Skills:
- Strong problem solving fact finding and analytical skills with the ability to clearly communicate solutions.
- Ability to provide excellent service to internal and external clients by discovering and meeting their needs and building and maintaining positive and effective working relationships.
- Excellent organizational and multitasking skills.
- Ability to communicate effectively and concisely both orally and in writing including effective presentation skills.
- Ability to lead by example demonstrating integrity creativity and enthusiasm in achieving results directly.
- Ability to quickly shift priorities and adapt to changes to meet organizational and department requirements.
- Ability to provide support guidance training and mentorship for new team members.
- Works with peers to implement and execute changes successfully. Ability to collaborate with other cross-functional teams in delivery of tasks/projects.
- Ability to support the execution and achievement of results and occasionally providing leadership in aspects of the work.
- Self-motivated with the ability to be delivery focused and passionate about achieving the program objectives with an internal sense of accountability.
- Capacity to be aware of control and express ones emotions and to handle interpersonal relationships judiciously and empathetically.
- Ability to focus on stakeholder engagement and have a high aptitude to express empathy consideration and understanding as well as foster strong relationships.
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Location: Ontario (currently hybrid; subject to change)
Employment Type:
Permanent Full timeContract Length:
N/ASalary Band:
Band 5External Application Deadline Date:
August 10 2025All applicants must be a resident of Ontario to be considered for roles at Ontario Health.
Ontario Health encourages applications from candidates who are First Nations Mtis Inuit and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA communities; trans and nonbinary individuals;and people living with disabilities.
Ontario Health is an accessible employer and we offer accommodation in all aspects of employment including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process please email and a member of the team will connect with you within 48 hours.
Required Experience:
Senior IC
Employment Type
Full-Time
