Graduate IT Support
Graduate IT Support
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Job Description
About Spiire
We are an integrated team of passionate urban designers landscape architects surveyors town planners civil and water engineers digital specialists and visual media artists providing consultancy services to the property and infrastructure sectors. Our team of more than 350 people work across ten offices in VIC NSW SA QLD and the ACT.
About the opportunity
Our technology team work closely together to support business units and project teams in achieving their objectives. Championing a digital way of thinking this role will see you provide maintenance of computer desktop environment by analysing requirements resolving problems installing hardware and software solutions and supporting the end users of Spiire. Key responsibilities include:
- Assist over 300 staff across 8 office locations with IT support including face-to-face email and phone assistance for system setups and issue resolution.
- Troubleshoot basic technical issues and escalate more complex matters to senior team members ensuring all actions are handled professionally and in line with business SLAs.
- Use ITSM tools to log and track helpdesk requests ensuring timely and effective responses.
- Support the deployment of software and setup of new hardware.
- Provide assistance with design-based applications including Autodesk Suite 12D and Adobe Suite (training provided).
- Deliver support for Windows and Microsoft Office environments.
- Assist with basic Microsoft 365 administration.
- Contribute to IT projects and help with the delivery of technology initiatives.
- Support the development and improvement of IT policies procedures and controls.
- Communicate clearly with staff explaining technical concepts in simple and user-friendly terms.
Description
About you
Youre looking for a role that will kickstart your IT career in a supportive and friendly team environment. You share our passion for making a positive impact on the communities we live and work in and are excited to learn and grow with an organisation that will set you up for success.
- A keen interest in IT with a relevant degree or diploma in Information Technology or related studies (or soon-to-be completed).
- A basic understanding of Windows operating systems Microsoft 365 and common business applications.
- Willingness to learn helpdesk/ticketing systems and remote support tools.
- Strong communication and problem-solving skills with a customer-first mindset.
- A flexible and proactive approach with the ability to adapt to new challenges.
- Good teamwork skills and a collaborative attitude.
- A current drivers licence (or ability to obtain one) as occasional travel between Spiire offices may be required.
Our Culture
At Spiire we believe that our culture is our difference. Were a forward thinking people-centric business that recognises the importance of working as one team towards a common goal. As a successful and growing employee-owned business we recognise and reward the contributions of our people and provide real opportunities and pathways for career progression. Weve built a vibrant team culture and inspiring environment for our people to grow as we grow. We believe in our people and they value what we do its why they join and stay.
Heres a snapshot of whats on offer:
- An awesome CBD office location that emanates our corporate value of fun! Includes a breakfast bar table tennis regular happy hour and wellness room
- Health and wellbeing events promoting physical and mental wellbeing
- An extension of leave benefits including study leave volunteer days and attractive parental leave policy
If this role sounds like you please follow the link below to apply. For more information on Spiire check out our website at
Employment Type
Full-Time
