IT Support Officer - Level 2
IT Support Officer - Level 2
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Job Description
About Spiire
We are an integrated team of passionate urban designers landscape architects surveyors town planners civil and water engineers digital specialists and visual media artists providing consultancy services to the property and infrastructure sectors. Our team of more than 350 people work across ten offices in VIC NSW SA QLD and the ACT.
About the opportunity
Our technology team work closely together to support business units and project teams in achieving their objectives. Championing a digital way of thinking this role will see you provide maintenance of computer desktop environment by analysing requirements resolving problems installing hardware and software solutions and supporting the end users of Spiire.
Following on from an internal promotion we are keen to find someone to join our team the key responsibilities include:
- Provide IT support to 300 staff across 8 office locations via face-to-face email and phone communication assisting with system setups and issue resolution.
- Troubleshoot technical issues to resolution or escalate as required ensuring all actions are managed professionally and in line with business SLAs.
- Use ITSM tools to manage and track helpdesk requests delivering support in line with agreed SLAs.
- Manage and deploy software as well as configure and activate new hardware.
- Provide support for a range of design-based applications including Autodesk Suite 12D and Adobe Suite.
- Deliver support for Windows and Microsoft Office environments.
- Perform basic to advanced administration of Microsoft 365.
- Contribute to the timely delivery of IT projects.
- Assist in developing and maintaining IT policies procedures and appropriate controls.
- Communicate effectively with staff explaining technical concepts in a clear user-friendly manner.
Description
About you
First and foremost you share our passion to better the communities we live and work within. You are seeking an organisation that will set you up for success and a friendly fun environment when your career can flourish. Youll come to us with:
- A minimum of 3 years experience in an IT support role within a corporate environment with strong technical knowledge.
- Solid understanding of Windows operating systems Microsoft 365 and commonly used business applications.
- Experience with helpdesk/ticketing systems and remote support tools.
- Excellent communication skills with a customer-first mindset and the ability to work independently.
- Flexibility and adaptability in a fast-changing environment.
- Strong teamwork and collaborative communication skills.
- Relevant tertiary qualifications in Information Technology or related disciplines.
- A current drivers licence as occasional travel between Spiire offices is required.
Our Culture
At Spiire we believe that our culture is our difference. Were a forward thinking people-centric business that recognises the importance of working as one team towards a common goal. As a successful and growing employee-owned business we recognise and reward the contributions of our people and provide real opportunities and pathways for career progression. Weve built a vibrant team culture and inspiring environment for our people to grow as we grow. We believe in our people and they value what we do its why they join and stay.
Heres a snapshot of whats on offer:
- An awesome CBD office location that emanates our corporate value of fun! Includes a breakfast bar table tennis regular happy hour and wellness room
- Health and wellbeing events promoting physical and mental wellbeing
- An extension of leave benefits including study leave volunteer days and attractive parental leave policy
If this role sounds like you please follow the link below to apply. For more information on Spiire check out our website at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
