Service Advisor
Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Service Advisor
We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive professional work environment aggressive pay plans with career advancement opportunities and the best training in the industry.
Job Summary
The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to the customers while providing an excellent customer service experience. You will serve as the liaison between customers and our skilled technicians ensuring that customer vehicles are properly diagnosed serviced and repaired in a timely manner.
We offer best in class industry benefits:
Competitive pay
Medical Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Vehicle Purchase Discounts
Employee Discounts on Parts and Service Repairs
Aggressive Employee Referral Program with Bonus Opportunities
Responsibilities:
Greet customer in a friendly and professional manner.
Listen to customers concerns and accurately document their vehicle issues.
Manage service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and attentive service.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
Distribute work between technicians according to store policy.
Answer technical questions about vehicle problems warranties services and repairs.
Maintain Customer Satisfaction scores at or above company standards.
Maintain good working relationships to foster positive employee relations.
Comply with all company policies procedures and safety standards.
Other duties as assigned.
Qualifications:
Previous experience as a Service Advisor in a new car dealership is preferred but not required.
Good communication and customer service skills.
CDK experience is preferred but not required
Computer competency and basic math skills are essential.
Self-motivated with the ability to set and achieve targeted goals.
Organizational and time management skills.
Professional well-groomed personal appearance.
Strong record of positive customer satisfaction results.
Clean driving record and valid drivers license.
You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
