Field Service Support Engineer
Field Service Support Engineer
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Job Description
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
A healthier future. Its what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
Thats what makes us Roche.
Your Opportunity:
This is an excellent opportunity to join Roche Diagnostics Baltics where you can truly make your mark. Our Service & Customer Support team plays an integral role in the provision of after sales service and support to our existing and new customer base which primarily consists of diagnostic and research laboratories.
Providing highly visible customer support through the performance of on-site installation troubleshooting service and repair of complex equipment and systems.
Reviewing and approving operational quality of system equipment. Documents and reports all repairs and product failures. Instructs customers in the operation and maintenance of the system.
Serving as company liaison with customer on administrative and technical matters for assigned projects.
Coordinating with applications IT solutions customer service and other personnel to accelerate repairing and problem solving.
Providing a communication link between the customer and the company to ensure effective service to customers and handles customers complaint.
May promote the sale of service contracts.
Who you are:
Bachelors degree in engineering or related field; experience in medical diagnostics service engineering is an advantage.
Strong skills in electromechanical fluidic and computer-controlled equipment troubleshooting; persistence in resolving instrument issues is critical.
Detail-oriented and structured with the ability to prepare thoroughly before job site visits.
Proficient in reading wiring/block diagrams fluent in Latvian and English and skilled in Windows Microsoft Office and G Suite.
Customer-focused team player with strong communication problem-solving abilities and a valid drivers license.
In exchange we provide you with:
Development opportunities: Roche is rich in learning resources. We provide constant development opportunities free language courses & training the possibility of international assignments internal position changes and the chance to shape your own career.
Excellent benefits & flexibility: Roche Annual Bonus Monthly transportation allowance Home Office set - up equipment Health Insurance Life/Accident insurance Full salary when on sick leave for the first 9 days Eyeglasses settlement One-time payment options for various events in the life e.g. wedding childbirth Service Awards: We value loyalty with additional holidays and bonus payment Work in a hybrid model (2 days/week from the office)
A global diverse community where we learn from each other. At Roche we cooperate debate make decisions celebrate successes and have fun as a team. Our leadership is very focused on people creating a strong inclusive culture so you always have the chance to share your opinion.
Salary starts from 2400 EUR gross/monthly. Final salary depends on the successful candidates level of experience skills and qualifications.
Who we are
A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.
Lets build a healthier future together.
Roche is an Equal Opportunity Employer.
Employment Type
Full-Time
