Client Success Manager
Client Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Join Onebox Where Innovation Meets Entertainment
Onebox a company within the Fever Group is the leading provider of end-to-end ticketing solutions for events. From event setup to on-site validation our platform processes thousands of transactions per minute ensuring smooth access to concerts sports theater and more.
If you love dynamic environments customer success and the world of sports and live events this is your place.
Based in Barcelona with a hybrid model (or friendly remote if you live outside the area travel to HQ twice a year covered).
A team that values ownership collaboration and impact.
Building smarter ticketing solutions for the entertainment and sports industries.
Your Mission
We are looking for a B2B SaaS Client Success Manager to join our Sports squad a strategic team working with key clients in the sports industry.
You will manage long-term relationships lead product onboarding training and ongoing optimization helping clients succeed through tailored solutions and outstanding service.
This is an opportunity to blend business strategy relationship management and technical expertise working closely with internal teams to improve customer engagement and optimize onboarding flows.
About the role:
- Guide clients from pre-sales demos to onboarding and long-term support.
- Train clients on platform tools like Ticket Secure Flexi Ticket or our B2C Service.
- Build trusted relationships and proactively identify upsell opportunities.
- Work closely with internal teams (design sales tech and product) to improve the onboarding experience and drive engagement.
- Collaborate with Client Support to ensure fast and effective responses.
- Conduct a thorough analysis of the platforms product gaps in relation to market needs and requirements and effectively communicate these insights to the Product Team for further development.
- Represent Onebox at client events and ensure flawless execution.
- Educate and engage clients helping them unlock the full potential of the platform.
About you:
Must-haves
- 4 years in Client Success or Account Management
- Experience with B2B clients and tailored product delivery
- Fluency in Spanish and English essential for client interactions.
- Strong communication and problem-solving skills
- Instinct for commercial opportunities ability to identify client needs and drive platform adoption.
Nice-to-haves
- Experience in sports ticketing event management or a SaaS environment.
- Additional languages
- International work experience
Whats In It for You
- Have a real impact on the companys growth and evolution
- Great work environment with a young international team of talented people to work with
- 40% Discount on all events on Fever
- Private Health insurance discounts
- Wellhub accessfor you and your family
- Possibility of remote working from home!
Diversity & Inclusion
At Onebox we believe in fostering an inclusive and diverse environment where different perspectives drive innovation. We encourage applications from all backgrounds genders and experiences.
Even if you dont meet 100% of the requirements dont hold back. We value mindset and potential as much as experience.
Ready to Build the Future of Ticketing
Apply now and become part of the Onebox team!
Want to know more about us Check out our website and connect with us on LinkedIn!
Required Experience:
Manager
Employment Type
Full Time
