Senior Analyst (Service Desk)

Sapiens is on the lookout for a Senior Analyst -ServiceDesk (Application Operations) to become a key player in our Bangalore team. If youre a Service Desk pro and ready to take your career to new heights with an established globally successful company this role could be the perfect fit.

Location:Bangalore India

Working Model:Our flexible work arrangement combines both remote and in-office work optimizing flexibility and productivity.

What youll do:

Responsible for production application support working closely with internal teams and external teams and customers.
Proactively monitor customer issues until they are fully resolved keeping the customer informed along the way
Log Analysis (Ex: Code Log Access Log Server Log)
Identify areas for automation
Monitor alerts Disk CPU usage Load balancer Web monitor etc.
Runtime incident calls.
Reports SQL queries execution for business and engineering teams
External partner co-ordination end-to-end
Requires experience in supporting enterprise application in production systems.
Experience in handling Production Deployment
Production Run-book and RCA updates
24x7 production queue management and support
Ready to work in Night shift (Rotational basis)
Actively participate in MIM and Change management calls.

What to Have for this position.

Must have Skills
Total Experience of 4 to 6 Years and having application or production support for banking or insurance domain.
Excellent SQL ORACLE UNIX (Grep SED AWK VI editor etc) skills.
Good troubleshooting skills ability to scan through multiple application log files to understand root cause
Ability to triage the incidents and provide the initial investigation and the details.
Working experience of any monitoring tools like Autosys Control M Crontab.
Knowledge and experience of working with any one ticketing tool (JIRA SNOW)
Good Analytical and problem-solving skills with Strong interpersonal facilitation skills along with effective communication (both written and verbal) skills
Ability to co-ordinate/initiate calls especially on P1 and P2 Issues
Excellent communication and documentation skills

Key skills:
Application support experience is must &should have Sql (experience in writing DDL DML Subqueries Joins) and knowledge in basics of Unix commands.
ITIL knowledge is must.
Batch processing and Monitoring tools: Autosys Control M Crontab etc
Ticketing tools: service now and JIRA
Decent hands on experience in at least one scripting technology Python PowerShell Ansible
Basic knowledge of networking monitoring Good to have
Windows administration Basics knowledge Good to have
Insurance Domain Good to have

About Sapiens

Sapiens is a global leader in the insurance industry delivering its award-winning cloud-based SaaS insurance platformto over 600 customers in more than 30 countries. Sapiens platform offers pre-integrated low-code capabilities to accelerate customers digital transformation. With more than 40 years of industry expertise Sapiens has a highly professional team of over 5000 employees globally.

For More information visit us .

Sapiens is an equal opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.

Disclaimer:Sapiens India does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further Sapiens does not charge any fee or other emoluments for any reason (including without limitation visa fees) or seek compensation from educational institutions to participate in recruitment please check the authenticity of any such offers before acting on them and where acted upon you do so at your own risk. Sapiens shall neither be responsible for honouring or making good the promises made by fraudulent third parties nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.

In the event that you come across any fraudulent activities in the name of Sapiens please feel free report the incident at sapiens to.