Builders Direct Desk Agent
Builders Direct Desk Agent
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Job Description
I. Job Summary
The Builders Direct Desk Agent provides customer service for the construction department by serving as a point of contact for the customer and acting as liaison between the customer and operations. This position manages inbound calls and provides outside sales rep support.
This employee will be required to reside in the greater Tempe area.
II. Essential Duties and Responsibilities
- Fields incoming calls for the construction department.
- Acts as lead contact for and liaison to construction customers and operations.
- Works to understand customers needs issues and requests.
- Establishes and maintains a high level of customer satisfaction by working with customers operations sales and set-up departments to resolve issues including escalated and complex customer service issues.
- Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads set-ups missed pick-ups and other customer-related issues.
- Initiates outbound calls to customers to ensure resolution of issues customer satisfaction and to build loyalty.
- Provides information and education to customers regarding service options charges and billing questions.
- Other duties as assigned.
III. Qualifications
A. Required Qualifications
- High School Diploma Or G.E.D (accredited).
- 2 or more years previous customer service experience (in addition to education requirements)
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands physical and occupational risks and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- Repetitive Motions
- Eye/Hand/Foot Coordination
- Sitting
- Talking
- Hearing
This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.
V. Benefits
At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for please click Apply.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
