Director, Enrollment Services

Orange Coast College (OCC) engages in a wide range of collaborative efforts aimed at fostering a culture of educational excellence and inclusivity. With a commitment to providing high-quality academic programs and student-centered support services OCC creates an environment where all students can thrive. As a diverse and globally-minded institution the college takes pride in initiatives that empower student communities by promoting cultural synergy across departments including the Office of Student Equity the Global Engagement Center and the Multicultural Center.

OCC is a recognized leader in preparing students for transfer to four-year institutions and holds the prestigious designations of both a Hispanic-Serving Institution (HSI) and an Asian American Native American and Pacific Islander Serving Institution (AANAPISI). The college also boasts state-of-the-art facilities and is the first community college in Southern California to offer on-campus residential housing with over 300 apartment units further enhancing the student experience.

Orange Coast College Employee-Student Demographic Information

The Enrollment Services department at Orange Coast College consists of various operations and functions that provide direct support to students faculty staff and educational partners. The Department includes services such as Admissions and Residency Records management Transcript Evaluations and Graduation Faculty Services Veterans Services Registration Identity Management Student Accounts and the colleges Answer Center. This position provides oversight of Enrollment Services functions and team members. The Department coordinates and collaborates with other Student Services and Instructional departments District operational teams and Information Technology to support institutional compliance and ensure the successful implementation of strategies technologies and ongoing efforts that contribute to student access success and completion.

ABOUT THE DISTRICT

D.E.I.A. - Diversity Equity Inclusion Accessibility and Anti-Racism
The Coast Community College District (Orange Coast College Golden West College and Coastline) continues to strengthen our efforts around diversity equity inclusion access and anti-racism. Orange Coast College is focused on creating a culture of inclusive excellence by uplifting employees and students through an environment that is equitable diverse inclusive and accessible. We have a strong focus and importance on D.E.I.A. and Anti-Racism (Diversity Equity Inclusion Accessibility) and will be actively listening assessing and evaluating this throughout each stage of the application recruitment and interview process.

• Consults with Information Technology (IT) and participates in the development and enhancement of admissions enrollment and records modules and features within the integrated data management systems. Ensures the integrity of databases and the accuracy of accounts by developing access protocols and overseeing and conducting continuous testing.
• Resolves complex and difficult admissions and records processing student accounts grades attendance enrollment reinstatement and other petitions related to admissions and records. Resolves complex macro student accounts and records issues. Confers with students on their financial aid and/or student record files. Adjudicates complex registrations and applications. Issues final evaluations on a variety of items such as and not limited to instate eligibility prerequisites dismissal and re-admittance and registration-related petitions.
• Organizes prioritizes assigns manages and evaluates the work performed in the Admissions and Records Office. Provides quality and audit reviews of work performed in the department; ensures training is provided to all staff as needed. Establishes departmental standards priorities and work plans.
• Coordinates and evaluates levels of services and quality in the office of admissions and records. Oversees activities of the office related to Veterans Certifying Official (VCO) graduation faculty services evaluations of academic coursework etc.
• Directs and participates in the reporting of student information and related data to the appropriate agencies. Investigates troubleshoots and resolves data issues to assure data integrity.
• Provides leadership and works with staff to develop and maintain a high-performance centralized and responsive service to the District its staff and campus visitors. Supervises staff within labor contract provisions in a way that contributes to positive employee relations.
• Establishes standards for staff monitors coaches and evaluates the performance of staff to departmental requirements and personal development targets. Monitors the work of staff and offers coaching for continuous performance improvement and development. Recognizes performance outcomes and takes action to address deficiencies. Participates in the recruitment and selection of staff.
• Plans organizes directs and controls the colleges Admissions and Records functions by planning goal setting coordinating evaluating admissions and records registration awarding of degrees and certificates veterans services faculty services and other areas assigned within the functions of the Admissions and Records Office.
• Directs and performs complex and responsible registration functions. Builds academic semester structures including setting dates and legal deadlines.
• Remains current on recent state and federal legislation state reporting requirements and enterprise data management requirements pertaining to admissions registration records fees residency and veterans. Stays up-to-date with all applicable regulations related to enrollment.
• Oversee the security of student records and procedures for faculty and student access to student records consistent with FERPA regulations State law and college policy and procedures.
• Attend committee meetings as assigned and participate in related conferences and workshops as directed. Liaison and consult with Academic Deans on effective and compliant operational protocol to support institutional record keeping.
• Prepares submits and monitors the annual budget for departmental operations. Researches proposes and monitors approved budgets. Tracks expenditures for services supplies personnel and equipment in accordance with established policies procedures and protocols.
• Leads program review and assessments for the office and recommends program improvement as the results of such assessments. Generates and analyzes data and reports to streamline processes related to enrollment management.
• Performs other related duties as assigned that support the objective of the position.
• Required to abide by all District policies and procedures including Board Policy 3050 Code of Professional Ethics.

• Requires the ability to perform the essential responsibilities and functions of the position.
• Requires the ability to accomplish departmental objectives and perform assignments in any and all admissions and records processes.
• Requires the ability to develop organize manage and coordinate the daily activities of an admissions and records department.
• Requires the ability to establish work standards and review the performance of staff.
• Requires the ability to learn interpret and apply the State Education Code Government Code Title 5 Board Policies and other federal and state regulations as related to the responsibilities of the position.
• Requires the ability to assess effective enrollment management concepts and strategies compile and evaluate data prepare reports charts and graphs from a variety of sources and formats.
• Requires the ability to organize plan develop and write new programs and develop new concepts analyze outcomes and prepare clear and concise reports.
• Requires the ability to guide and motivate others toward goal achievement. Requires the ability to direct and facilitate the development of personal and team perspectives and develop and deliver training programs.
• Requires the ability to enter commands to extract data and reports from student information
  systems.
• Requires the ability to develop and monitor budgets and maximize financial resources.
• Requires the ability to work collaboratively and productively with internal and external constituencies that come from diverse backgrounds.

• The general physical demands working conditions and essential job functions associated with this classification will be kept on file with the Office of Human Resources.
• Essential functions will vary by position.
• As defined by Title I of the Americans with Disabilities Act (ADA) and Californias Fair Employment and Housing Act (FEHA) the District shall engage in a timely good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and provide reasonable accommodations for employees or employment applicants who because of their disability are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.

• The position requires a bachelors degree with a major in education business public administration or equivalent discipline and four to six years of administrative or supervisory experience in an admissions enrollment and records function.
• Or any combination of education and experience that would provide the required equivalent qualifications for the position.

• Evidence of demonstrated sensitivity to and understanding of the diverse academic socioeconomic cultural disability geographic gender gender identity and ethnic backgrounds of community college students. (California Code of Regulations Title 5 53022; Education Code Section 87360; Coast Community College District EEO Plan)

• May require a valid drivers license.

• Work is performed indoors where minimal safety considerations exist.

• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies procedures and Title IX. (Reference: BP/AP 5910)
• The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students staff administrators and faculty thrive. Individuals interested in advancing the Districts strategic diversity goals are strongly encouraged to apply.

TheSELECTED CANDIDATEisrequired to complete the following before employment:

• Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment).
• Have fingerprints taken by a Live Scan computer at the candidates expense. (Clearance must be received before the first day of employment)
• Present original documents for proof of eligibility to work in the United States.
• Participate in a new hire onboarding appointment with an Employment Services Representative.

• A complete Coast Community College District Online Employment Application.
• Responses toSupplemental Questions(please provide clear and detailed responses as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume put see resume or N/A or leave blank).
• A Cover Letterhighlighting your experiences relevant to this position and addressing the minimum and essential qualifications including yourdemonstrated evidence of D.E.I.A. (Diversity Equity Inclusion Accessibility). (PDF recommended).
• ACurrent Resumeof professional experience and educational background. (PDF recommended).