Senior Systemic Issues Specialist
Senior Systemic Issues Specialist
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Job Description
Do you want your work to make a real difference
Were seeking a Systemic Issues Senior Specialist to help uncover the root causes of issues impacting consumers and the broader financial system. Using evidence - including complaint trends and data insights - youll lead meaningful investigations that support industry change inform regulatory outcomes and improve experiences for people across Australia.
In this role youll apply your deep understanding of financial services regulation and exceptional analytical and communication skills to uncover root causes and guide strategic responses. Youll collaborate with cross-functional teams manage priorities with precision and present findings that influence both operational change and external reporting.
If youre detail-oriented self-motivated and bring experience in compliance legal or data analysisespecially using Excel and visualization tools like Power BIwed love you to help shape our systemic issues team and champion continuous improvement.
What Youll Be Doing:
- Systemic Issue Triage & Analysis: Review referrals assess potential systemic risks and support timely investigations.
- Reporting & Regulatory Engagement: Prepare clear data-driven reports for internal stakeholders and regulators like ASIC.
- Trend & Data Analysis: Dive deep into complaint data to uncover patterns and emerging risks.
- Internal Collaboration & Education: Empower AFCA teams with knowledge and tools to identify systemic issues and ensure compliance.
Qualifications :
Essential:
- Sharp analytical skills to identify patterns in complaints and data.
- Clear communicator able to simplify complex findings in writing and speech.
- Solid grasp of regulatory frameworks in financial services.
- Self-driven with strong time management and prioritisation abilities.
- Detail-oriented with high standards for accuracy and documentation.
- Confident using Excel or similar tools for data analysis.
- Strong interpersonal skills for collaboration across teams and stakeholders.
- Evidence-based decision-making with logical reasoning.
Desirable:
- Background in regulatory compliance legal or financial sectors.
- Experience with data visualisation tools like Power BI.
- Familiarity with systemic issue processes or eagerness to learn.
- Skilled in preparing professional reports and summaries.
- Process improvement mindset and openness to innovation.
- Awareness of AFCAs regulatory reporting obligations (ASIC APRA).
Additional Information :
- BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements.
- Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards.
- Employer of Choice Public Sector and NFP Australian HR Awards 2023
- Bronze AWEI Accreditation 2024 Recognised for LGBTQ workplace inclusion.
- Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
- Hybrid working Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
- Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas.
- Financial benefits Not-for-profit salary packaging to boost take-home pay.
- Locations A team of over 1200 dedicated professionals based in modern Melbourne and Sydney CBD offices.
To apply
If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion.
We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at
AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
