Onboarding Specialist

Are you a compassionate and highly organized professional who thrives on guiding people through moments of uncertainty with clarity empathy and precision

Do you have a knack for calming nerves collecting critical information and creating positive first impressions that turn into trusted relationships

Can you balance emotional sensitivity with sharp attention to detail ensuring every intake is accurate every conversation intentional and every client prepared for whats next

Do you thrive in fast-paced mission-driven environments where every interaction counts

Final question: When faced with a challenge do you get excited or run away

** IMPORTANT: TO APPLY **

If you have any questions please email only.

• Please do not reach out through our websites contact information (telephone email or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the Apply button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

At The Greening Law Group based in College Station Texas we are passionate advocates for those navigating the criminal justice system. Founded by Super Lawyer and former prosecutor Craig Greening our team blends insider knowledge trial-tested skill and tireless dedication to protecting our clients future and freedom. Whether someone is facing a DWI drug charge or federal indictment our team works relentlessly to get charges dismissed or reduced while ensuring every client feels seen supported and respected.

Our core values Hustle Grit Respect Innovation Analytical Thinking and Growth guide everything we do. From the moment a potential client calls us our goal is to lead with empathy precision and purpose. As the first point of contact our Onboarding Team is critical in setting the tone for that journey.

At The Greening Law Group the Onboarding Specialist plays a vital role in ensuring every prospective client feels heard informed and cared for from the very first interaction. This is more than an administrative position its an opportunity to guide individuals in crisis toward clarity and legal protection. Youll be responsible for managing intake conversations capturing crucial details scheduling attorney consults and ensuring no opportunity to serve goes unnoticed or untracked. You will serve as the bridge between initial inquiry and attorney engagement shaping the experience and outcome for every future client.

What youll do:

• Client Engagement & Scheduling: Engage with prospective clients to gather key case details answer initial questions and efficiently schedule consultations to move their case forward.
• Phone & In-Person Support: Take client calls conduct timely follow-ups and offer in-person support at the office ensuring no communication is missed and every client receives prompt attentive follow-through at all times.
• Client Conversion: Maintain a sales-minded approach to intake by confidently guiding prospective clients through our process with empathy and professionalism. Help each individual feel fully supported from the first interactionclearly communicating the value of our firm answering questions with care and ensuring they understand every next step in a seamless and reassuring manner.
• Correspondence & Contract Support: Draft professional client communications and assist in preparing legal contracts under attorney guidance ensuring clarity accuracy and a high standard of quality in all written materials.
• File & CRM Management: Organize and maintain accurate client records by managing files databases and CRM entries ensuring all information is complete up to date and easily accessible to support a smooth intake process.
• Cross-Department Collaboration: Collaborate with attorneys paralegals and reception to coordinate across departments and deliver a smooth intake experience.
• Process Improvement: Support the overall intake strategy through participation in team meetings brainstorming improvements and identifying better ways to support prospective clients.

What were looking for:

• Client-Facing Background: 2 years in a client-facing role such as customer service sales or administrative support. Intake experience within the legal industry especially in criminal defense law is highly advantageous.
• Language & Communication: Bilingual fluency in English and Spanish with strong written and verbal communication skills enabling clear and professional client interactions across diverse backgrounds.
• Emotional Intelligence: Ability to remain calm empathetic and composed under pressure creating a supportive experience for clients during highly emotional or stressful situations.
• Problem-Solving & Critical Thinking: Sharp analytical skills and sound judgment with the ability to assess situations quickly and contribute to effective solutions.
• Operational Accuracy: Highly organized with a keen eye for detail and a strong commitment to maintaining accurate documentation and upholding process integrity.
• Technical Skills: Proficient in Microsoft Office and Google Workspace. Experience using CRM case management and call handling software such as Lawmatics Clio and similar platforms is a plus.
• Legal Writing: Willingness to learn how to draft legal contracts and assist with writing or editing firm documents with on-the-job training provided.
• Work Ethic & Growth Mindset: Proven history of strong work ethic goal-driven performance and upward growth. Self-starter who learns quickly and thrives in fast-paced evolving environments.
• Leadership & Teamwork: Demonstrated leadership potential and ability to collaborate effectively within a team environment contributing to shared goals and a positive workplace culture.

Why you should work here:

• Professional Growth- We are committed to your professional development. Youll be supported by a collaborative team that values learning offers ongoing training and provides opportunities to grow and advance in your career.
• Positive No-Micromanagement Culture: Join a team that values respect collaboration and fun. We bond over monthly happy hours and believe every team member matters.
• Growth-Minded Environment: We offer career pathing and mentorship with real opportunities to grow within the firm as we expand.
• Purposeful Work: Help individuals at one of the most stressful points of their lives feel confident protected and informed.
• Leadership That Listens: Work directly with our Chief of Staff and legal team in a close-knit collaborative setting where your ideas and insights matter.

Additional perks:

• Incentives: Enjoy performance-based incentives that reward results client impact and meaningful contributions to the firms success.
• Performance Reviews: Quarterly evaluations to support your growth development and career advancement.
• Health Benefits: Employer-supported health insurance to support your physical and mental well-being.
• Retirement Savings: Access to a 401(k) plan with employer matching to help you plan for the future.
• Paid Time Off: Generous PTO policy to support work-life balance and recovery when youre feeling unwell.

At The Greening Law Group this is your opportunity to be more than a gatekeeper. You are a guide a calm voice and a trusted advocate for people at a pivotal crossroads. Youll work alongside a team of legal professionals committed to excellence and youll play a key role in the very beginning of every clients journey. This is your chance to make a difference from the first conversation forward. If youre empathetic driven detail-oriented and bilingual we want to meet you.

Apply now to be part of something meaningful.