D365 Managed Services Director
D365 Managed Services Director
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Job Description
Job Description
Are you ready to lead the next phase of growth for one of the UKs most established Microsoft Dynamics 365 consultancies
This is a strategic leadership role responsible for shaping and scaling a high-performing Managed Services function. Youll play a critical role in delivering high-value post-implementation services driving operational excellence and building long-term customer success across a growing portfolio of Microsoft Dynamics 365 and Power Platform clients.
Your Impact
- Define and deliver the vision for the Managed Services division aligned with wider business strategy.
- Develop and grow a robust annuity revenue stream through new services and commercial models.
- Lead the transformation of service operations from reactive support to proactive high-touch delivery.
- Champion a customer-first approach that prioritises satisfaction retention and long-term value.
- Inspire coach and develop a high-performing team across support consultancy and service desk functions.
Key Responsibilities
- Own the Managed Services growth strategy operations and delivery performance.
- Oversee SLAs case resolution customer satisfaction and service improvement metrics.
- Launch and optimise service lines such as proactive monitoring and continuous enhancement offerings.
- Work cross-functionally with Sales Marketing and Practice Leads to position Managed Services as a key business value proposition.
- Represent service performance in monthly executive reviews.
What Youll Bring
- Proven leadership of Managed Services or IT Service operations in a consultancy or MSP.
- Experience creating and scaling managed service offerings with a strong track record of annuity revenue growth.
- Familiarity with Microsoft Dynamics 365 (CE BC) and modern Microsoft business applications.
- Strong understanding of ITSM tools and frameworks (e.g. ITIL).
- Commercial acumen and a data-led customer-centric mindset.
Whats on Offer
- An opportunity to build and lead a strategic service line with significant impact.
- A high-growth client-focused environment with a modern technology stack.
- A values-driven culture that embraces innovation accountability and continuous improvement.
- Flexible hybrid working
Apply now or get in touch for a confidential conversation. Salary 90-110k Bonus benefits
Required Experience:
Director
Employment Type
Full-Time
