Concierge

Join us as a ConciergeCoordinator at The Dorchester Hotel recently recognised as one of The SundayTimes Top 10 Best Places to Work for in 2024 and Hotel of the year Londonat the 2024 AA Hospitality Awards. We continually strive to build and nurture aculture where inclusiveness is part of our DNA reflected in our values ofpassion personality respect working together and creativity. We believethat a variety of perspectives enriches our culture and drives our success.

We care about your career and areproud to have the absolute best people in the industry.

When you join us as a ConciergeCoordinator at The Dorchester Hotel you will have a unique opportunity toexcel in your field. You will learn from your fellow Legends and ouraward-winning learning academy to achieve the highest standards in craftservice and leadership.

Whatyoull do

As a ConciergeCoordinator youll enjoy your work and take pride in delighting our guests:

Act as anadministrative support for the concierge team in replying to guest emailswriting confirmation letters and other administrative tasks

Be apoint ofreference for guests who need assistance or information andattend to their wishes and requirements

Answerthe phone and make reservations take and distribute messages or mail andredirect calls.

Runerrands for guests and management as requested.

Whenneeded support the sense of arrival teams in delivering guest parcels orluggage to the room or assist doormen at the front door

Create apersonalized and bespoke experience for all guests using our conciergeservices.

To have themind-set of anticipating guests needs and going above and beyond to exceedthem.

Participatein our Creative Meetings as well as Target Market Arrival Meetings

Use ourCRM-System by entering guest preferences and feedback

Be fullyaware of any VIP or repeat guests who are staying with us and personaliseservice accordingly.

Workcollaboratively as a team and help each other where necessary

The items shared are the essenceof a day in the life of a Concierge Coordinator but well make sure you areprovided with specifics on how we care for our hotel.

The operational hours of work areshift-based and may be subjected to change. These currently set as:

Monday to Sunday 8h shifts 5days a week (40h per week) timings may vary

Whatyoull bring

Essential Skills and Experience

Previous experience in a ultra-luxuryhospitality environment

Good knowledge of London restaurantsshops sights theatres cultural venues

Strongverbal and written communication skills English is the primary language usedin our hotel.

Preferred Skills

Strongorganisational skills

ForeignLanguage Skills

Whatyoull get

Complimentary Stays: Enjoy complimentary stays withbreakfast at Dorchester Collection Hotels every year.

Discounts: Get 50% off food and beveragesat selected bars and restaurants within the Dorchester Collection: EnjoyFriends & Family stay discounts out hotels Benefit from discounts atvarious high street and online shops

Employee Perks: Enrol from day 1 into the AvivaPrivate Pension scheme (we contribute 8% towards your pension); Benefit fromSeasonal ticket loan Rental deposit scheme private financial advice and Eyecare vouchers.

Training and Development: Advance in your career byaccessing various apprenticeships from Level 2 to Hospitality Degree Level partner with outstanding nationally recognised Apprenticeship providers.

SocialEvents: Participate in vibrant social events including a summer party winterball pub quizzes and cultural and milestone recognition celebrations.

Referral Bonus: Earn a 1000 bonus when yourecommend a friend.

Well-being Support: Access immediate well-beingadvice because we care about our employees.

We celebrate diversity and are committed to creating an inclusiveenvironment for all employees and applicants. If you need us to do anything tosupport you during the recruitment process (such as adjustments to how you apply alternative formats ofinformation or adjustments to the assessment process itself) please do callPeople & Culture team on or email so that we can discuss how wecan support you through this process.