Account Delivery Manager
Account Delivery Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Title:
Account Delivery ManagerJob Purpose
This role will lead on day-to-day delivery of initiatives on the DWP account including overseeing delivery teams managing risk with the Risk & Assurance Manager and setting client expectation for the design delivery and benefit realisation of continuous improvement and innovation initiatives. This role will support with client queries and problem management and will act as a key member of the account management team.
Responsibilities
Drive cross functional collaborative ways of working on the account working with the Client & SC Manager
Act as KBR lead across regular client working groups/forums
Prepare business cases and progress updates to senior stakeholders and governance boards as required
Responsible for understanding shared benefit and value generation of continuous improvement and innovation initiatives across all stakeholder groups
Stay abreast of emerging trends technologies and best practices in innovation and commercial models
Facilitate ideation workshops
Foster a culture of continuous improvement and creative problem-solving across functional teams
Develop client case studies for successful client initiatives to celebrate success for publication on KBR Foleon
Experience Requirements
Experience
Excellent stakeholder engagement and influencing skills
Experience in identifying Innovation & Gainshare Opportunities through data analysis and Insight
Financial & analytical mindset with the ability to translate data into actionable insights
Proven experience in innovation management transformation or commercial strategy
Strong understanding of gainshare models and performance-based contracting
Experience leading cross-functional teams and managing complex projects
Familiarity with Lean Agile or Design Thinking methodologies.
Demonstrable problem-solving skillsensuring business needs are met balancing resource constraints with strategic outcomes
Technical Skills/Knowledge areas
1. Stakeholder Management
Establish and maintain strong relationships with internal and external stakeholders
Attend key meetings and represent stakeholder interests
Ensure consistent messaging across all communication channels
Support technical teams with stakeholder insights and meeting preparation
2. Project & Portfolio Management
Tools: Smartsheet and Jira
Skills: Risk management resource allocation milestone tracking
Knowledge of PM methodologies like PRINCE2 and Agile
3. Change Management & Implementation
Familiarity with ADKAR or Kotters 8-Step Change Model
Communication planning and training rollout
4. Collaboration & Innovation Platforms
Experience with tools like Whiteboard Miro MURAL or IdeaScale
Knowledge of innovation management software (e.g. HYPE Brightidea)
5. Data Analysis & Performance Measurement
Proficiency in Excel or Power BI for data visualisation
Understanding of KPIs ROI and cost-benefit analysis
Familiarity with gainshare metrics and performance-based contracting
6. Digital & Emerging Technologies
Awareness of AI IoT or automation trends relevant to the industry
Ability to assess and pilot new technologies for operational improvement
Behaviours/Personal Qualities
We Value Our People
Behave inclusivity
Create trust
Seek to understand others
Be authentic
We Deliver
Take action
Commit to excellence
Foster creativity
Drive results
Care about customers
We Are People of Integrity
Speak up
Be brave
Own consequences
Keep promises
We Empower
Exercise good judgment
Model resiliency
Give and take coaching feedback
Communicate context
Share results
We Are a Team of Teams
Collaboration
Celebrate together
Be curious
Value expertise
Qualifications/Certifications Requirements
Educational
Essential
Equivalent demonstrable experience
Desirable
Degree in Business Innovation Engineering Finance or a related field Demonstrable experience of delivering projects
Professional certifications (e.g. Lean Six Sigma AgilePM Innovation Management)
#LI-DA1
Required Experience:
Manager
Employment Type
Full-Time
