Residence Life Manager
Residence Life Manager
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Job Description
About the Opportunity
Department
Academic Services; Residence Services
Location
St. Katharines Docks Portsoken Campus
Term
Full-time; Permanent
Salary
Up to 49955 per annum
Benefits
Generous benefits package including 25 days holiday allowance pro rata (excl. Bank holidays) group life assurance group income protection pension schemes and private healthcare (optional)
Start
ASAP
Northeastern University London (the University) is hiring a Residence Life Manager (RLM) to be based in London England. Under the supervision of the Head of Residence Services RLMs are responsible for the day-to-day management of the residential experience for all Northeastern University London or Northeastern First Year Pathway Programme students living in university partnered residence halls.
RLMs will directly line manage 2 Residence Life Supervisors (RLSs) and collectively oversee the RLS team to aid in the management of the Residence Life Program which helps support the physical emotional social and academic needs of approximately 1200 Northeastern University first-year students and/or study abroad students participating across multiple programs.
RLMs will work collaboratively to support the safety and wellbeing of students and contribute to the development and overall success of the students and the institution.
This is an in-person position that requires staff to work from a campus location at least four days a week. The person in this role will serve within an on-call rotation and will be required to work occasional non-traditional hours (evenings weekends bank holidays etc.).
Duties and Responsibilities
Supervise support and regularly evaluate a team of 1-2 Residence Life Supervisors and their teams of live-in Residence Life Coordinators
Facilitate Residence Life Leadership meetings in a 1:1 and team environment to provide both institutional and departmental updates.
Manage the assigned programming budget and oversee the development of the Northeastern University London programming model to foster community.
Oversee the Training Onboarding and ongoing Professional Development of Residence Life Supervisors.
Provide day-to-day management of the live-in Residence Life team.
Assist Residence Life Supervisors to monitor and engage in conversations regarding staff performance; including commencing and participation with University policies and procedures.
Serve on various Northeastern University London and Northeastern University Boston working groups/committees to improve on-site communication and operations.
Continuously show innovation and develop best practice particularly in relation to the Universitys Residence Life Policy and wider procedures.
With support from the Residence Life Supervisor(s) develop training and programming initiatives to aid the S/RLCs develop skills in programming crisis management conduct and conflict resolution leadership skill building DEI work identity development and creating a sense of belonging etc.
Participate in an on-call rotation for cases requiring escalation.
Be a key member of the Universitys Case Management Team reporting on students of concern and showing leadership when planning and responding to any required actions.
Act as a key contact point in the development of the Northeastern University Boston pathway programs in London working collaboratively with colleagues at other Global Network sites (Boston & New York).
Complete administrative tasks as required such as monitoring the sharedResidence Life inbox creating and assigning Global Incident Report Forms from/for Northeastern University Boston organising student information approving RLC budget requests etc.
During crises and escalated emergencies display clarity of thought clear leadership and decisive action to achieve clear resolutions prioritising demonstrated staff and student wellbeing throughout.
Develop and maintain relationships with third-party accommodation providers. Managing escalated concerns and/or complaints from students regarding third party responsibilities (Maintenance noise security etc.)
Foster a positive work environment with a good team spirit including with the wider support teams with student experience at the forefront of all efforts.
Undertake other duties as assigned by the Head of Residence Services and in the spirit of positive teamwork.
Personal Specification Criteria (Essential E / Desirable D)
Bachelors degree E Masters degree in higher education social work or relevant field D
4 years within Residence Life or aligned Higher Education areas E
Significant experience living within student residence halls managing crises significant incidents and students of concern E
Experience with supervision leading teams and managing diverse groups of staff E
Experience living working or studying abroad D
Experience with crisis management mediation and conflict resolution E
Flexibility and demonstrated ability to excel in fast-paced environments demonstrate sound judgement and take decisive actions E
Experience being part of developing processes and procedures as they apply to logistics and student wellbeing when running a Residence Life program D
Experience with the U.S. Higher Education system and the societal and individual challenges students face within this system D
Experience developing programming models particularly those that reflect an international element of the student experience D
Proven ability to balance a professional relationship with students and staff when living and working in close proximity D
Considerable experience appropriately handling sensitive information in line with GDPR and FERPA regulations E
Experience with budget planning management and forecasting D
Application Process
Participation in the equal opportunities section is encouraged but voluntary.
Applications must include a covering letter of no more than one page and a full curriculum vitae.
Interviews are expected the week commencing on the 12th of August 2025.
Position Type
Student ServicesSalary Range
Additional Information
About the University
Northeastern University London (NU London) is a prestigious higher education institution based in the heart of London and is part of Northeastern Universitys global campus network.Overlooking the River Thames near Tower Bridge NU London offers academically challenging educational programmes designed to inspire innovative thinking encourage interdisciplinary study and provide global experiences. The bright and modern campus offers award winning contemporary facilities for students and staff including state of the art audio visual technology in its teaching and meeting spaces.
Inspired by excellence infused with an energy of ideas and ability in motion at NU London being a part of our staff is to be a part of a collective of entrepreneurs and educators builders and London is growing quickly offering opportunity and growth for our staff. Currently hosting 1500 students our aim is to have 4000 students by 2028/29.
Choose NU London
As well as the exciting opportunities this role presents the University supports staff maintaining a good work/life balance your health and wellness are of utmost importance to us and our offerings encompass:
25 days annual leave plus 8 bank holidays and winter break holidays (normally 2 days between Christmas and New Year).
Access to personalised Continuous Professional Development (CPD) plans and opportunities.
Support with private medical insurance.
Eye test reimbursement.
Cycle Scheme vouchers.
24/7 employee assistance/ support via our Employee Assistance Programme.
Access to deals and discounts for food & shopping in the local area.
Enquiries
Informal enquiries may be made to:
They can be reached at the following:
However all applications must be made in accordance with the application process specified.
Application process
Applications should be made by 23:59 on the job postings end date (if applicable).
Participation in the equal opportunities section is encouraged but voluntary.
Applications must include a covering letter of no more than one page that addresses the criteria for the role and a full curriculum vitae.
The panel will be shortlisting for this position on a rolling basis so please apply as soon as possible. We reserve the right to close this post before the closing date if we receive a large number of applications.
Please note this role may require a basic or enhanced DBS check. Our organisation acknowledges the duty of care to safeguard protect and promote the welfare of our students and staff and is committed to ensuring safeguarding practice reflects statutory responsibilities government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.
For staffs own wellbeing for part time roles the expectation is if you have multiple roles they should not exceed full time (37.5 hours per week) and for full time roles the expectation is that this will be your only role (apart from intermittent roles).
Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration Asylum and Nationality Act 2006.
Required Experience:
Manager
Employment Type
Full-Time
