Senior Software Engineer - ServiceNow
Senior Software Engineer - ServiceNow
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Job Description
The Role
The Senior Software Engineer ServiceNow role will be a key member of our BAU team responsible for solutioning development and maintenance of the ServiceNow Platform and provide technical guidance to junior developers. Youll play a key role in promoting development best practices and maintaining clear consistent documentation across the platform.
The Team
The Senior Software Engineer ServiceNow plays a key role within the Service Management Technology team a skilled and collaborative group of professionals based both onshore and offshore. This team is responsible for
delivering and supporting the capabilities that maintain enhance and maximise the value of the ServiceNow platform and its associated reporting. As the technical backbone of SEEKs broader Service Management function the team is critical to ensuring the platforms stability scalability and continuous improvement.
This team operates within the Corporate Platforms & Technology Partnering group which includes several techni calplatform teamssuch as ERP and Service Managementas well as a dedicated Technology Partnering the APAC region with members located across Australia and Asia our Corporate Platforms group provides end-to-end capabilities across solution architecture security compliance environment management release coordination testing integration and governance. The Technology Partnering division complements this by offering strategic consulting solution development and program delivery support for Finance Business Services and People & Culture functions.
Key Responsibilities
Build
- Design and implement advanced platform enhancements that improve functionality user experience and long-term maintainability.
- Develop reusable scalable ServiceNow components and establish development frameworks and coding standards that enhance overall engineering efficiency across the team.
- Provide technical leadership and mentorship to other engineers offering guidance on design decisions coding standards and professional development.
- Improve platform health ensuring that our systems are reliable resilient and efficient.
- Take ownership of complex incidents and issues providing expert-level troubleshooting and timely resolution to minimise business disruption.
- Monitor the health and security status of our instances and take necessary preventive actions.
- Work closely with IT teams business stakeholders and other ServiceNow professionals to align solutions with organizational goals.
- Identify opportunities to automate tasks and improve overall development efficiency.
Execute
- Consistently write clean well-tested readable software using secure coding practices current patterns and tooling.
- Validate code changes by executing unit test and end-to-end test
- Improve quality and engineering discipline and strengthen team capability
- Strengthen Agile delivery rituals and practices
- Strengthen secure coding practises and tooling within team
- Actively communicate with others in an effective timely manner with empathy
- Improve a DevOps culture through effective collaboration and regular reflection
- Improve understanding of your customers and consider their needs in all development
- Provide operational support duties including on-call support as per roster
- Collaborate with cross functional teams to define and document the test scenarios.
Support
- Drive best practices in ServiceNow usage to ensure maximum platform uptime effective disaster recovery and strict adherence to compliance requirements including alignment with SEEKs internal standards IT general controls and security policies.
- Contribute to the safety work-life balance and well-being of other team members
- Be a key contributor to the onboarding of new hires
- Help create space for other team members to articulate different opinions/ feedback
- Improve others abilities through mentoring and set example behaviour
- Strength
- Key contributor to communities of practice at SEEK
- Actively seek out learning opportunities for self and others through inviting and providing regular feedback
Qualifications :
Essential Qualifications Skills and Experience
- 5 years of hands-on experience developing on the ServiceNow platform.
- ServiceNow Certified System Administrator and Application Developer certifications
- Certified Implementation Specialist Certifications ITSM / HRSD/ ITOM
- Experience with Employee Center Portal development including custom widgets theming catalog items and user experience enhancements.
- Experience with the NOW Mobile application including configuration branding and extending mobile capabilities
- Experience performing platform upgrades and cloning activities.
- Technical Communication & Problem-Solving: Clearly explain complex concepts to diverse audiences while quickly analyzing issues and proposing innovative solutions
- Stakeholder Management: Effectively balance priorities manage expectations across technology teams and build strong collaborative relationships
- Team Collaboration: Proven ability to work successfully in distributed teams and deliver exceptional service to stakeholders
Additional Information :
At SEEK we offer:
- Annual Performance Bonus Plan
- Flexible hybrid working arrangement
- Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners
At SEEK we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such we welcome applications from people with diverse backgrounds and life experiences especially as they relate to gender sexual identity culture faith disability and life stages. If you have the skills curiosity and an adaptable mindset but dont meet every responsibility or qualification listed in this advertisement please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond please advise us and we will be happy to assist.
For this role only those candidates with the eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
