Customer Support Agent (Hybrid/Remote)
Customer Support Agent (Hybrid/Remote)
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Salary Not Disclosed
1 Vacancy
Job Description
***TO BE CONSIDERED FOR THIS POSITION PLEASE APPLY FOR IT DIRECTLY ON ***
Chase Staffing is hiring for Customer Support Agents.
The candidate MUST come with knowledge of navigating medical records and high call volume experience in a call center setting.
***This position is a temp to hire position and will be working hybrid schedule. Start date is set for September 8th.***
Shifts:
10:30am - 7:00pm (Monday - Thursday)
12:30noon - 9:00pm (Monday - Thursday)
9:00am - 5:30pm Saturday (Working Saturday is a requirement for the two shifts listed above!)
2:30pm - 11:00pm (Monday - Friday no weekends!)
Pay Rate: $19.00
Were looking for an experienced Customer Service Associate/Medical Assistant to support our Operations Management department. Youll work alongside collaborative partners and dedicated achievers in the field. Youll utilize your customer service phone and messaging etiquette skills to provide solutions to all patient and customer inquiries
Responsibilities Include but are not limited to
Conducting outbound calls to reach patients recently discharged from the ER
Support inbound calls from patients interested in our program
Assist with scheduling appointments handling patient questions and transferring to the appropriate UHG departments when applicable.
Assist with admin tasks to support patient care coordination
Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
Become an expert with our software solutions including but not limited to Truepill EMR Slack and Five9
What we are looking for
Ability to speak and write effectively at a high school graduate level
Ability to solve problems and identify solutions
Ability to demonstrate customer service skills in interactions with all patients families and staff including in high-volume and stressful situations
Ability to work independently as well as an integral part of the patient care team
Ability to follow instructions and standard operating procedures
Required: High School Diploma or GED equivalent
CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race color religion sex national origin age disability status as disabled veteran marital status or any other legally- protected characteristic in accordance with applicable addition CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location. CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities.
Required Experience:
Unclear Seniority
Employment Type
Temp
