Customer Support Specialist

At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.

This Position reports to:

As an Inside Sales Specialist you will have the opportunity to support the Sales organization and its customers in determining the most technically appropriate and cost-effective solutions. Each day you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions for the applied products and technology.

This position requires the ability to work on-site full-time out of our Quincy MA office.

This role is contributing to the Electrification Smart Buildings division in the United States.

Key Responsibilities:

Offering technical advice and providing comment on inquiry specifications for customers/channels/Sales Engineers regarding ABBs products/systems/applications.
Providing technical support during technical meetings product presentations and negotiations.
Performing analytics and diagnostic studies to determine the most suitable technical solution to meet the customer needs; and proposing the most suitable technical solutions for complex enquiries.
Delivering product/solution/service-related training; and supporting the managers in preparing and validating the technical articles to publish.

Qualifications:

• Bachelors Degree from an accredited university or college strongly preferred.
• Minimum of 2 additional years of experience in Sales. (Candidates without a 4-year degree with commensurate experience will also be considered.)
• Experience with complex contact negotiations preferred.
• Demonstrated knowledge of electrical industry and ABB products preferred.
• Experience working with contractors & channel partners preferred
• Six Sigma or equivalent Quality training preferred.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

ABB Smart Buildings enables optimization of energy efficiency safety security and comfort for any building type through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC lighting shutters and security in addition to energy distribution solutions including DIN rail products enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories accommodating for single family homes multiple dwellings commercial buildings infrastructure and industrial applications. The Divisions highly innovative technologies and digital solutions serve rising global demand among real estate developers owners and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits meeting social and environmental demands while being able to address even the most complex of customers carbon reduction strategies.

Why ABB

Whats in it for you

We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner. #LI-Onsite

While base salary is determined by things such as the successful applicants qualifications and experience this position is expected to pay between $57400 and $106600 annually.

We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.