IT Systems Manager

We are seeking an IT Systems Manager with a broad skill set to manage and evolve the IT infrastructure for Pursuits growing team. This role will be a hands-on role as the primary technical leader responsible for managing enterprise computing environments with a strong focus on Microsoft Azure VMware and Microsoft 365 systems. The position requires expertise in maintaining existing client environments hosted in Azure implementing new systems and automations and ensuring best practices in Azure MS Windows and Cyber Security. The ideal candidate will combine leadership planning and technical expertise to align IT initiatives with business objectives.

The salary range for this role is $150000/year to $165000/year based on experience and skill set. This role is eligible for a yearly 10% bonus. Pursuit offers a full suite of benefits including flexible time off a 401k contribution matching plan and discounts at our hotels restaurants and attractions.

Leadership & Team Management:

• Lead & Mentor: Oversee a team of IT professionals and contractors fostering a motivated and productive work environment.
• Training & Development: Develop and implement training programs to upskill team members.
• Process Improvement: Identify and implement automation and efficiency improvements across IT operations.
• Documentation Consistency: Ensure documentation is consistent and current across sites to enable seamless cross-support.
• Budget & Forecast Management: Help manage budgets and forecasts ensuring alignment with organizational goals.
• Stakeholder Engagement: Collaborate with department heads and business stakeholders to understand IT needs and provide aligned technology solutions.
• Cross-Department Communication: Facilitate communication between IT and other departments ensuring smooth technology integration.

Infrastructure Design & Technical Management:

• Infrastructure Implementation: Design support and implement infrastructure solutions including cloud (IaaS PaaS SaaS) physical infrastructure networking and storage.
• Problem Solving: Analyze and classify technology issues prioritize problems document causes and implement solutions.
• End-to-End Service Delivery: Focus on the full lifecycle of service delivery from design to operations ensuring that IT systems and vendors deliver high-quality services.
• Technical Specifications: Create system specifications that meet business needs and collaborate with stakeholders to design solutions.
• Risk Management: Plan design and execute technology solutions while ensuring deployment risks are documented and mitigated.
• Process Optimization: Identify opportunities for process improvements or automation and implement these initiatives.
• Multi-System Support: Manage and support complex systems or applications with multiple concurrent users ensuring system control and accessibility.

Technical Leadership & Project Management:

• Enterprise Initiatives: Lead enterprise-level work initiatives and IT projects ensuring successful implementation.
• Technical Liaison: Act as the liaison between operations teams engineers and architects providing operational insight for upcoming implementations and validating the supportability of ongoing solutions.
• Cost & Time Estimates: Develop accurate cost and time estimates for project initiatives.
• Disaster Recovery Planning: Participate in disaster recovery planning to ensure business continuity in case of emergencies.
• Vendor Collaboration: Work with vendors to resolve technical issues and manage hardware/software support.

Cloud & Virtualization Management:

• Azure & VMware Management: Manage and optimize Azure Cloud environments including VMWare and Hyper-V virtualization platforms.
• Automation: Implement automation for system management and monitoring to improve efficiency.
• Cyber Security: Ensure infrastructure complies with security best practices including SOX and PCI compliance where applicable.
• System Deployment: Lead the design deployment and maintenance of new systems ensuring alignment with best practices and business needs.

System Maintenance & Support:

• System Installation & Testing: Oversee the installation testing and maintenance of computer systems and peripherals establishing clear guidelines and standards.
• Infrastructure Reliability: Maintain the ongoing reliability performance and support of enterprise computing environments including both cloud and on-premises systems.
• Backup & Disaster Recovery: Ensure effective data backup strategies and participate in developing disaster recovery plans.
• Complex Problem Solving: Diagnose and resolve complex IT infrastructure problems ensuring minimal disruption to business operations.

Qualifications:

• Degree in Information Technology or a related field or equivalent experience.
• Minimum of 5 years of experience in IT infrastructure with expertise in Azure Cloud Windows/Linux Servers VMware and Hyper-V Virtualization.
• Strong proficiency with Windows Server operating systems Linux (Red Hat Ubuntu) and Windows Active Directory.
• Knowledge of data backup methodologies and related products.
• Expertise in designing and deploying reliable infrastructure systems with strong problem-solving skills.
• Understanding of disaster recovery principles tools and methods.
• Experience with cloud deployments in Azure automated monitoring and alerting tools.
• Knowledge of SOX and PCI compliance is desirable.
• Solid understanding of networking fundamentals including protocols diagnosing network issues and managing network devices.
• Proven project management experience is preferred.

Skills:

• Ability to create technical documents with both text and graphical elements to keep various operational teams informed.
• Self-starter with a strong sense of initiative bringing new ideas and solutions to the table.
• Strong communication skills with the ability to explain complex concepts to diverse audiences.
• Willingness to work with geographically dispersed teams in a seasonal environment.
• Strong organizational and multitasking abilities in a fast-paced environment.
• A sense of urgency in completing tasks accurately and in a timely manner.
• In-depth knowledge of IT principles practices and emerging technologies.
• Excellent problem-solving analytical and strategic thinking skills.
• Exceptional communication and interpersonal skills.
• Relevant certifications (e.g. ITIL MCSE) are a plus.

Physical Requirements:

• Ability to lift and move up to 50 lbs with assistance.

Travel Requirements:

• Up to 25% travel may be required for this role.

About Us:

Were more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate our collection of hotels and lodges recreational attractions ground transportation services retail food and beverage sightseeing tours and travel products are tied together by iconic destination-worthy locations in Alaska Montana the Canadian Rockies Vancouver Reykjavk Las Vegas Costa Rica and Chicago.

What will your work environment be like

At Pursuit our office is more than just a place to work its a space where you can bring your whole self collaborate with talented teams across departments and build lasting friendships. We believe in fostering an environment where work and play coexist so whether youre tackling projects or enjoying our many perks youll feel supported and valued. With a variety of great benefits were committed to ensuring that your time with us is as fulfilling as it is fun.

About Pursuit

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index we specialize in attractions-led hospitality consistently generating revenue and delivering value to our shareholders.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race color age religion gender sexual orientation disability veteran status and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you cant apply online or need accommodation during the application or hiring process please contact our Talent & Acquisition Team

We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.

#LI-EB1

#LI-Hybrid